Smart Hands​/Facilities Coordinator

Smart Hands / Facilities Coordinator

Location: Onsite – Pleasanton, California

Reporting to: Operations

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting‑edge solutions, and a security‑first mindset. We provide end‑to‑end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future‑ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long‑term impact.

Our approach is innovation‑led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real‑world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.

The Smart Hands / Facilities Coordinator is responsible for supporting onsite technical operations, warehouse coordination, equipment staging, asset management, shipping logistics, and remote engineering support. This role serves as a key operational resource for infrastructure deployment, customer equipment preparation, inventory tracking, and day‑to‑day facilities support. The ideal candidate is highly organized, technically capable, hands‑on, and comfortable working in fast‑paced operational and warehouse environments while supporting both internal teams and customer‑related initiatives.

Technical Staging & Configuration

• Perform NUC setup and configuration to support internal security initiatives and operational deployments.
• Stage, configure, and troubleshoot customer network equipment prior to deployment.
• Prepare backup appliances including base configuration, validation, and deployment readiness.
• Provide remote smart hands support for engineering teams including hardware troubleshooting, cabling, equipment installs, and onsite diagnostics.
• Assist with onsite device setup for employees including monitors, peripherals, docking stations, and workstation equipment.

Warehouse & Facilities Operations

• Maintain warehouse organization including shelving, inventory placement, labeling, and cleanliness.
• Coordinate and support office and warehouse operational needs.
• Ensure warehouse areas remain clean, safe, and operationally efficient.
• Organize and maintain inventory storage areas for internal equipment and customer consignments.
• Support facilities coordination tasks as assigned.

Shipping & Logistics

• Coordinate shipping and receiving activities for internal and customer equipment.
• Palletize equipment for outbound shipments and deployment preparation.
• Perform Fed Ex drop‑offs and support smaller shipment logistics.
• Validate incoming shipping orders and ensure order accuracy.
• Receive, organize, and shelve shipments after consignments are created by the sales team.
• Track shipment status and coordinate with internal stakeholders to ensure timely processing.

Ticketing & Vendor Coordination

• Open and manage Core Site tickets for Jenny orders and related facility requests.
• Coordinate with vendors, carriers, and data center personnel to support operational activities.
• Track ticket status and ensure timely completion of service requests.

Asset & Inventory Management

• Manage asset tracking for customer consignments and internal company equipment.
• Apply asset tags and maintain accurate asset documentation and inventory records.
• Track hardware lifecycle information including deployment, storage, return, and disposal status.
• Conduct inventory audits and assist with reconciliation activities.
• Maintain accurate records within asset management systems and spreadsheets.

Required

• High school diploma or equivalent required; technical certifications or related education preferred.
• 2+ years of experience in technical operations, warehouse coordination, IT support, or facilities operations preferred.
• Basic understanding of networking hardware, server equipment, and infrastructure environments.
• Experience with…