Information Technology Coordinator

The City of Pleasanton is looking for a customer-focused, technically skilled Information Technology Coordinator I to join the Information Technology Department and provide essential technology support to City employees, departments, and operations. This position serves as a key first point of contact for IT service requests and helps support the City’s computers, software, user accounts, mobile devices, printers, phones, audio/visual equipment, and other technology tools employees rely on every day.

If you enjoy solving problems, helping people, learning new systems, and using technology to support meaningful public service, this is a great opportunity to grow your municipal information technology career!

• A friendly, patient, and service-oriented IT professional who enjoys helping users troubleshoot technology issues and can provide clear, responsive support to employees across City departments.

• A practical problem-solver who can listen carefully, ask the right questions, diagnose issues, and follow through until the customer’s technology needs are resolved or appropriately escalated.

• A detail-oriented technician who can accurately document service requests, maintain equipment records, track inventory, and keep technical information organized and current.

• A curious and motivated learner who wants to build hands-on experience in a broad range of municipal technology systems, including computers, applications, networks, mobile devices, phones, printers, and cybersecurity practices.

• A clear communicator who can explain technical information in a calm, professional, and understandable way to users with varying levels of technology experience.

• A dependable team member who can balance daily help desk requests, field support, equipment setup, documentation, and project assignments while maintaining a positive and flexible approach.

• A security-minded professional who understands the importance of protecting City systems, user accounts, confidential information, and public sector technology resources.

• A collaborative colleague who works well with IT staff, City employees, vendors, and department users to support reliable technology services.

• A hands-on technician who is comfortable setting up, moving, connecting, troubleshooting, and maintaining computer equipment and related technology.

• Serve as a front-line technology support resource for City employees, helping troubleshoot computer, software, printer, phone, mobile device, network access, and other day-to-day technology issues.

• Respond to service desk requests with professionalism and follow-through, documenting issues, resolving routine problems, and escalating more complex matters when needed.

• Set up, configure, install, move, and maintain computers, monitors, phones, printers, peripherals, mobile devices, and related equipment used throughout City facilities.

• Assist users with common business applications, account access, password resets, email, file access, remote access tools, and other technology resources that support daily City operations.

• Support technology onboarding and offboarding by helping prepare equipment, user accounts, access permissions, and related IT setup for new and departing employees.

• Help maintain accurate IT asset records, including hardware inventory, software information, device assignments, lifecycle updates, and equipment tracking.

• Assist with basic network, telecommunications, audio/visual, and conference room technology support to help meetings, programs, and City services run smoothly.

• Support cybersecurity practices by following security procedures, helping users recognize safe technology practices, and assisting with routine account, device, and access controls.

• Prepare user instructions, technical documentation, and knowledge base materials that make it easier for employees to use City technology effectively.

• Participate in IT projects, upgrades, equipment deployments, system changes, and department initiatives that improve technology reliability and customer service.

• You’ll be part of a collaborative Information Technology team that supports employees across every City department and helps keep municipal operations running smoothly.

• You’ll gain hands‑on experience with a wide variety of technology systems in a full-service City environment, including desktops, laptops, mobile devices, printers, phones, software applications, user accounts, and…