Senior Systems Support Engineer

The Fountain Group is currently seeking a Senior Systems Support Engineer for a prominent client of ours. This is an Onsite Role in Pleasanton, CA 94588. Details for the position are as follows:

Pay Rate - $50 – 79/hr on W2

6 months Contract Role (HIGH Possibility for further extension)

A Senior Systems Support Engineer provides service on instruments and networked
systems used for Research, Development, and Clinical Operations activities located both
internally and at external sites.
This role is responsible for the installation/deinstallation, qualification, preventative
maintenance, and repair of instruments and software, with a strong emphasis on the
networking infrastructure that supports these systems — including IP address mapping,
Fortigate firewall configuration, and network troubleshooting.
Under guidance from senior team members, the Senior Systems Support Engineer
troubleshoots instrument hardware-software problems and network connectivity issues by using
service software, reviewing system-generated problem reports/error codes, and performing root
cause analyses. Being a team player is essential, as this position interfaces daily with
coworkers, internal stakeholders, and various interdisciplinary functional areas within the
organization. The Senior Systems Support Engineer must be committed to customer
satisfaction, with the ability to demonstrate outstanding interpersonal skills and solid judgment.
This position is based at the Pleasanton campus with some travel locally to the
Santa Clara campus as needed for system and networking support.

• Perform preventative maintenance (PM;s)
• Perform installation/operational qualifications (IOQs)
• Troubleshoot, replace parts, and perform repairs on instruments
• Install/deinstall/relocate instruments and computer control units
• Install or upgrade system and application software

• Establish, maintain and troubleshoot network connections for remote access to internally and externally placed instruments
• Map and manage IP addresses for networked lab instruments and systems
• Configure, maintain, and troubleshoot Fortigate firewall devices to ensure secure and reliable connectivity for our systems
• Diagnose and resolve network connectivity issues (e.g., VLANs, switches, routing, DNS/DHCP) affecting instrument and system performance
• Provide IT hardware and networking support for R&D and training labs
• Work closely with Systems and/or Software Development subject matter experts (SMEs) to learn instrumentation, software, and networking functionality, including advanced troubleshooting knowledge

• Associates degree required
• 5+ years of experience servicing medical/lab equipment and/or supporting networked systems in an R&D, hospital, or clinical laboratory setting, including hands-on experience with networking fundamentals (IP addressing/subnetting, VLANs, switches, routers, and firewalls)
• Direct experience configuring and troubleshooting Fortigate (or similar) firewall/network security appliances
• Industry networking certification preferred (e.g., CompTIA Network+, Fortinet NSE, or Cisco CCNA)
• - Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN, firewall rules) with the ability to apply this knowledge to troubleshoot instrument connectivity issues