Field Copier Technician

Company Overview

Pacific Office Automation is one of the largest independently‑owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states (OR, WA, CA, AZ, NM, NV, UT, , CO, TX, & HI). With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

Field Copier Technician (Field Service Technician) – Bay Area, CA

• Demonstrate and create a helpful and positive work culture.
• Encourage and build positive relationships; communicate effectively with all co‑workers, outside customers, and vendors.
• Conduct yourself in accordance with the company’s Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals, including line‑item accuracy and dollar value variance.
• Meet or exceed financial targets, including parts cost per call.
• Maintain technical knowledge of all products.
• Make recommendations to the Branch Technical Manager regarding identified service training needs.
• Assist the Sales department with sales demonstrations as requested.
• Perform service calls on machines flagged on the “Excessive Activity” and “3 and 30” reports.
• Perform tech‑assist calls with other members of the service team.
• Service machines for the assigned account base, consisting of major accounts, escalated accounts, etc., as assigned.

• Familiarity with Pacific Office Automation product lines:
  Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak.
• Certification and/or hands‑on experience with at least one of the following product lines is required:
  Canon, HP, Lexmark. (Paid training on other manufacturer brands is covered by POA if necessary.)
• Excellent communication skills (verbal and written); strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company.
• Exceptional mechanical aptitude and demonstrated troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in managing conflicting demands and priorities.
• Demonstrates initiative and proactively seeks relevant information before making timely decisions.
• Strong ethics and functions effectively as a collaborative team member.
• Strong computer literacy – Fiery / controller experience is a plus.
• A self‑starter with the ability to work extra hours as necessary during peak periods.

• Pay: $24 – $34 an hour (DOE)
• Medical/Dental/Vision/Life insurance plans
• Matched 401(k)
• PTO, vacation, sick leave
• FSA/HSA programs
• Paid training and certification
• Company vehicle
• Company‑paid trips

Pacific Office Automation is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.