Program Manager, Youth​/Adult

Title

Program Manager of Youth Services

Exempt

Associate Director of Prevention and Outpatient Program (ADOPP)

Youth Services

Full-Time

Primarily M-F 8:30am-5pm with some weekends

This position provides leadership, support, and oversight to all direct service personnel within youth prevention and outpatient. It oversees all elements of direct service staff engagement in the program, including hiring, training & skill development, coaching, performance reviews and enforcement of program rules. The position ensures adherence to all program and agency policies and procedures to deliver high‑quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations.

This is a supervisory position and will also need to engage in 8–10 hours of direct client billable services.

• People Management – hire, train and develop a high‑performing Direct Service team
• Client Care and Services – ensure high level of services to clients
• Safety & Security of Staff and Clients
• QA & Compliance – follow and enforce program policies and procedures

People Management

• Recruit, interview, and hire direct service positions in coordination with the ADOPP.
• Coordinate and maintain all direct service staff schedules with support and collaboration from ADOPP to ensure minimum facility coverage and minimize overtime hours.
• Daily review of timecards, correct missed punches and approve time off requests as appropriate.
• Provide new hire orientation and training for all direct service staff.
• Provide ongoing feedback to direct service staff, manage performance, and professional development processes.
• Develop, maintain, and ensure compliance with Horizon Services employee handbook.
• Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients.
• Engage in community outreach with staff through onsite school visits and attend events.

Client Care

• Provide schedule coverage for all direct service staff duties and responsibilities as needed.
• Provide on‑call consultation and support for direct service staff.
• Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed.
• Provide crisis support intervention and de‑escalation of conflict as needed.
• Ensure orientation is provided for all new clients within required time frame.
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing.

Safety & Security of Staff and Clients

• Provide periodic inspection of grounds and facility to assure security and safety.
• Monitor clients to ensure appropriate supervision and knowledge of clients and activities.
• Facilitate conflict resolution meetings with staff and clients as needed.
• Ensure punctuality and attendance to perform duties as scheduled.

QA & Compliance

• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures.
• Participate in regular staff meetings, clinical supervision, and trainings.
• Receive, acknowledge and address client complaints in a timely manner as needed.
• Ensure adequate documentation of services by direct service staff, perform random audit of files.
• Maintain a working knowledge of recovery and evidence‑based practices, as well as contract requirements.
• Other support and supervisory duties as assigned by the Program Director.

• Builds Effective Teams – builds strong‑identity teams that apply their diverse skills and perspectives to achieve common goals.
• Service Delivery – provide a range of brief, focused prevention, treatment and recovery services, as well as longer‑term treatment and support for clients with persistent illnesses. Applies a person‑based approach, not disciplinarian and rules‑driven.
• Problem Solving – uses logic and methods to solve difficult problems with effective solutions.
• Optimizes Work Processes – identifies and creates the processes necessary to get work done with highest quality.
• Experience with co‑occurring…