Manager, Procedural Excellence - Pleasanton, CA

Manager, Procedural Excellence - Pleasanton, CA

Pleasanton, CA

Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA. The company was founded in 2016 to address the profound need for improved kidney stone treatment. Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year. Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.

Are you ready to change the future of kidney stone treatment? We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.

Summary:

The Manager, Procedural Excellence position is the internal subject matter expert for how to effectively use Calyxo’s products – including the CVAC System -- to enable its mission to revolutionize kidney stone care. This role is responsible for developing and maintaining procedural best practices for both commercial and new products, creating customer-facing training materials (including technical documentation), and developing hands‑on demonstrations that clarify product value propositions.

The Manager of Procedural Excellence partners across the organization to synthesize and align diverse perspectives to ensure consistent and compelling communication of product value across all channels.

In This Role, You Will:

Develop and Maintain Procedural Best Practices

• Serve as the internal subject matter expert on procedural best practices and provide expertise to functional partners across the organization, as needed.
• Synthesize personal case experience with feedback from surgeons, sales, clinical specialists, field trainers, product managers, and clinical development engineers to identify and prioritize new procedural education needs.
• Define and maintain standardized procedural narratives, techniques, and “reasons to believe” that clearly articulate product value and differentiation versus competitive technologies.
• Act as a key resource for the sales team, providing procedural insights on the CVAC System (including ancillaries) and competitive technologies.

Create Customer‑ and Field‑Facing Training Materials & Technical Documentation

• Own the strategy, development, and continuous improvement of procedural training content, including videos, animations, presentations, digital modules, and clinical collateral.
• Lead the creation of scalable, role‑specific training assets that support onboarding, skill progression, and advanced clinical use cases.
• Apply adult learning principles to the design of procedural education, ensuring content is practical, relevant, and immediately applicable to real‑world clinical practice of urologists.
• Ensure consistency of messaging, visuals, and clinical claims across all training materials and channels.
• Create and maintain Instructions for Use (IFU) documents in collaboration with R&D, Clinical, and Regulatory partners.

Develop, Scale & Support Hands‑On Product Demonstrations

• Define the strategy, standards, and intended learning objectives for hands‑on product demonstrations, ensuring they clearly reinforce procedural best practices and product value propositions.
• Conceptualize and prototype compelling product demonstrations—partnering with R&D and Clinical Development Engineering—to validate effectiveness.
• Execute high‑quality demonstrations for customers (e.g., Key Opinion Leaders) and strategic stakeholders (e.g., investors).
• Provide strategic guidance and quality oversight to other demo related resources, who independently executes day‑to‑day demo preparation, logistics, and delivery.
• Partner with Operations to ensure scalable processes exist to distribute product demonstration tools to key conferences, events, and across sales and clinical teams.

Other Responsibilities

• Lead direct report(s), support onboarding, skill development, and role effectiveness through regular check‑ins, feedback, and coaching.
• Contribute to Calyxo’s culture of collaboration, respect, transparency, ethics, efficiency, high achievement, and fun.
• Perform additional duties as assigned.

Who You Will Report To:

• Director, Product Management

Requir…