VP, Ops & Quality Assurance

VP, Ops & Quality Assurance Benefits

Medical, Dental, and Vision Insurance, 401(k), and stock options.

NOTE:
You must have 10+ years of experience in the Med Tech (or related) industry in Quality and Operations leadership or management roles to be considered for this position. Spine or orthopedic industry experience preferred.

Providence Medical Technology, Inc. is a privately‑held medical device company focused on innovation solutions for cervical spine conditions. The company has pioneered a proprietary approach to posterior cervical fusion and has developed surgical instrumentation and implants that offer unique benefits to the $2 billion worldwide cervical spine market.

Our purpose is to improve clinical outcomes for high-risk patients and prevent surgical failures of the cervical spine.

This is a hybrid role located in Pleasanton, CA.

The Vice President of Global Operations and Quality is a key part of the Management Team. They work cross‑functionally with all departments and key partners. They advise, develop, establish and implement strategic and tactical plans that deliver excellent results for our customers and the business. It is their responsibility to align the resources, processes, and lead the people of the Quality and Operations departments to support a sound commercial business activities and objectives.

They use their extensive experience, influence, creativity, sound judgment, and subject matter expertise to drive departmental excellence to meet organizational goals. In all actions, the VP of Global Operations and Quality must emphasize and demonstrate a primary commitment to patient safety, product quality, and operational excellence.

• Operations Departmental Management
  • With Senior Leadership, plan, build and execute annual operating plan.
  • Establish and implement departmental goals, procedures and policies.
  • Set and maintain strategy with regards to inventory controls including forecasting and planning to ensure supply chain of production goods and demo materials.
  • Develop and maintain dashboards and KPIs to keep leadership informed of financial and operational performance.
  • Provide leadership and develop a strategy/related business cases for operational initiatives, to educate and support operational decisions to Senior Leadership.
• Operations Departmental Development
  • Oversee systems administration, fulfilment, daily operations of personnel, purchasing and manufacturing.
  • Improve the operational systems, process policies in support of organizational mission.
  • Provide management reporting, of KPIs, business processes, and organization.
  • Play a significant role in long‑term planning, including initiatives geared toward operational excellence. Direct and coordinate operations in support of company’s growth including creating policies and strategic plans
• Commercial and Interdepartmental Client Service.
  • Actively manage customer satisfaction through analysis of customer feedback, scrutiny of performance metrics and improvement of customer service systems and processes.
  • Ensures inquiries from customers, distribution partners, direct reps, regulatory and other department heads are responded to adequately.
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
  • Maintain accurate, detailed and timely performance documentation for all team associates. Work with human resource activities such as determining staffing requirements, interviewing, hiring and training new employees.
• Quality Departmental Management
  • With Senior Leadership, Plan, build and execute annual operating plan.
  • Develop and implement departmental goals, procedures and policies to ensure regulatory compliance to FDA 21 CFR Part
    820, 21 CFRPart 1271, ISO 13485, California H&SC §111615, MDD and MDR, and others as required.
  • Serve as Company’s Management Representative.
  • Oversee, manage, and continuously improve the Quality Management System; including document control systems, deviations, CAPAs, investigations, complaints, etc.
  • Assis…