Director of Business Operations

Director of Business Operations

Location: Onsite – Pleasanton, California;
Travel as Needed

Reporting to: Chief of Staff

At STN, we don't just adapt to the digital future, we engineer it. Our mission is to help organizations thrive in a rapidly evolving technology landscape through strategic insight, cutting-edge solutions, and a security-first mindset. We provide end-to-end services spanning cloud consulting, AI infrastructure, and enterprise security, enabling secure, scalable, and future-ready transformation.

As trusted advisors, we align IT investments with business outcomes that drive performance and growth, starting with deep strategic engagement and delivering tailored solutions built for long-term impact.

Our approach is innovation-led and rooted in cybersecurity, with a focus on leveraging the right technologies to solve real-world challenges. We invest in our people and foster a culture of growth, inclusion, and purpose because we believe empowered teams build transformative technology.

The Director of Business Operations is a senior leadership role responsible for building and leading the operating infrastructure that enables STN to scale effectively. Reporting to the CEO, this role provides strategic and functional leadership across business operations, people operations, logistics, administration, and operational systems. The Director translates company priorities into measurable operating plans, establishes scalable processes and controls, strengthens accountability, and ensures operational teams work together effectively.

The ideal candidate is a hands-on, highly organized leader who can move fluidly between strategic planning and operational execution while developing capable functional owners. Success requires strong business judgment, process discipline, leadership capability, and the ability to improve systems rather than simply manage increasing complexity.

• Lead the company's operating cadence and translate strategic priorities into operational plans, measurable objectives, and accountable owners.
• Establish and monitor operational KPIs, service levels, management reporting, and review rhythms that provide leadership with clear visibility into performance.
• Identify cross-functional bottlenecks, risks, and recurring issues; lead initiatives that improve execution, scalability, and organizational effectiveness.
• Partner with executive leadership on annual and quarterly planning, budgeting, workforce and resource planning, and organizational priorities.
• Serve as an escalation point for significant operational issues and ensure root causes, corrective actions, and ownership are clearly established.

• Provide leadership and oversight of people operations and the employee lifecycle, including workforce planning, recruiting, onboarding, employee changes, performance management, development, and offboarding.
• Ensure payroll, benefits, timekeeping, leave administration, personnel records, and employee documentation are supported by consistent processes, controls, and accountable owners.
• Partner with managers on organizational structure, staffing plans, performance expectations, coaching, documentation, and corrective-action processes.
• Oversee employee policies, handbooks, training requirements, compensation frameworks, career-development practices, and related people-operations standards.
• Coordinate with qualified HR and legal professionals, as appropriate, to support compliance with applicable employment laws and maintain appropriate confidentiality.

• Provide leadership and oversight of logistics, inventory, warehousing, shipping/receiving, transportation, asset tracking, procurement, and related operational support functions.
• Establish appropriate inventory controls, documentation standards, service levels, and performance measures for company equipment, materials, and supplies.
• Oversee key operational vendors, carriers, suppliers, and service providers, including contracts, performance, cost, and risk management.
• Ensure administrative operations, office/facilities coordination, company records, licenses, permits, insurance documentation, and recurring corporate requirements are effectively managed by appropriate owners.
• Establish purchasing, vendor-management, and approval controls that balance responsiveness, cost discipline, and operational needs.

• Evaluate critical business processes and implement improvements that increase efficiency, accuracy, accountability, and scalability.
• Ensure critical processes are documented through clear policies, SOPs, workflows, checklists, controls, and ownership standards.
• Evaluate and implement business systems, automation, and integrations that reduce manual work and improve operational visibility and continuity.
• Establish reliable data collection, reporting, approval, and internal-control practices appropriate to the…