Retail Sales Program Manager

Service Champions is currently seeking a Retail Sales Program Manager to join our team comprised of creative and energetic employees who are dedicated to delivering the best customer service experience every day. Our Retail Sales Program Manager leads Field Retail Lead Generators in coordinating and scheduling our clients with our technicians in their assigned specialized product. Founded in 2003, Service Champions is a $100M+ home services company in Northern California that specializes in heating, air‑conditioning, electrical, water, and insulation.

We serve the greater Bay Area and Sacramento. This position is based out of our company headquarters located in Pleasanton, CA and is a professional contact center environment where we work hard and have fun.

• $115K - $125K Annual Compensation
• Paid Time Off for vacation, sick, holidays & birthday
• Health, Vision and Dental plans
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short‑Term and Long‑Term Disability
• Special Program Options FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment

This position will lead the field Retail Lead Generators in coordinating and scheduling our clients with our technicians in their assigned specialized product. Because of the nature of this work, building a symbiotic relationship with the Retail Lead Generators and assigned retail stores will be critical.

• Know and live up to Service Champions core values at all times.
• Oversee and lead performance at 4+ retail store locations across the SF Bay Area.
• Hire, train, coach, and manage a team of 7‑9 in‑store Retail Lead Generators.
• Develop and maintain strong relationships with store management.
• Coordinate and implement eye‑catching displays and in‑store events.
• Track employee productivity and manage scheduling.
• Ensure monthly revenue and lead generation goals are met or exceeded.
• Organize store coverage, identify training needs, and develop action plans.
• Represent Service Champions with integrity, energy, and professionalism.

• Retail leadership or field marketing experience is strongly preferred.
• Strong communication and team management skills.
• Energetic, confident, and self‑driven personality.
• Comfortable being on your feet and traveling between locations.
• Proficient in Microsoft Office.
• Ability to multitask and manage multiple store operations at once.
• Organized, resourceful, and results focused.
• Must be comfortable initiating conversations with clients.
• Willingness to work evenings or weekends for in‑store events.
• Ability to fluently speak, read, and write in the English language.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.