Retail Program Coordinator

Day - 08 Hour (United States of America) This is a Stanford Health Care Tri-Valley job.

Locations:
Stanford Health Care Tri-Valley

• Coordination of daily operations of the gift shop

• Understands how product merchandising impacts business and customer experience.
• Responsible for executing established merchandising plans.
• Ensures execution and maintenance of all merchandising standards (e.g., sizing, categorizing, signage, etc).
• Maintains displays within shop to merchandising standards by restocking, facing, straightening, and cleaning or any other task necessary to maintain appearance and salability of items.
• Ensures fresh flow of merchandise from storage to sales floor.
• Trains volunteers on proper gift shop operations and procedures related to merchandising.
• Provides product details to volunteers, customers, and co-workers.

• Assist with receiving, stocking, and organizing merchandise
• Monitor stock levels and notify management of replenishment needs
• Manages stock control records and information such as product performance rate, characteristics of items in inventory, and current market conditions for Manager.
• Compiles and reviews data from sources such as sales orders, invoices, and accounting reports to determine compliance and accuracy.
• Conduct regular inventory counts and help reconcile discrepancies
• Reviews product tagging and labels for inventory accuracy and completeness.
• Responsible for product tagging when needed.
• Support loss prevention efforts through accurate inventory practices
• Coordinates with SHC Gift Shop management.

• Place orders for designated inventory departments as approved or directed by Manager.
• Analyzes and makes recommendations to management regarding stock levels, item status, and product disposition.
• Prepare orders or other documents for purchasing or requisitioning new or additional stock items.
• Recommends additions to or deletions of products to be sold in store to management based on customer input and special order sales.
• Coordinates with SHC main campus gift shop management.

• Operate and oversee the POS system, including sales transactions, returns, exchanges, and discounts
• Train staff and volunteers on proper POS procedures and cash handling policies
• Troubleshoot basic POS issues and communicate system concerns to management

• Provide excellent customer service and resolve customer questions or concerns efficiently
• Support sales goals by assisting customers with product knowledge and recommendations
• Ensure store policies and service standards are consistently followed

• Manages Gift Shop volunteer staff.
• Maintain accurate records in the volunteer management software program (Samaritan) for Gift Shop volunteers.
• Schedules volunteer activity for Gift Shop volunteer management system.

• Bachelor's Degree
• Preferred Experience Qualifications
• A minimum of three (3) years of retail experience in a high-end, fast-paced retail or hospitality environment, including at least one year in a leadership or supervisory capacity, or equivalent relevant experience

• Strong merchandising and visual presentation skills
• Experience leading, training, or coordinating volunteers or team members
• Working knowledge of POS systems and cash handling procedures
• Understanding of inventory management and stock control processes
• Knowledge,
  
  Skills and Abilities
• Ability to organize, prioritize and multi-task
• Ability to adapt to changing priorities for self and team
• Ability to problem solve issues impacting team
• Ability to communicate effectively, both orally and in writing
• Ability to establish and maintain effective working relationships
• Ability to solve technical and non-technical problems
• Ability to work effectively with individuals at all levels of the organization

• Must have the ability to travel to designated locations, as required by supervisor SHC.

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates…