Deal Ops Manager

About the Role

The Deal Ops Manager, Renewals is responsible for end‑to‑end operational support of renewal transactions across assigned regions/segments. Sitting within the Deal Operations organization, this role partners closely with Sales, Customer Success, Finance, and Legal to structure, price, and process renewals accurately and on time, using Salesforce, CPQ, and CLM as core tools.

Supports renewal deal structuring (co‑terms, multi‑year) within guidelines, primarily involving quote validation in Salesforce/CPQ and document generation via CLM. Manages Deal Ops cases, ensures policy and data quality by applying discount guardrails and maintaining system integrity (Salesforce, CPQ, CLM) for revenue recognition. Drives cross‑functional partnership with Sales, Customer Success, and Legal for strategy and terms, ensuring a smooth handoff to Finance/Rev Ops.

Monitors performance, proposes process improvements, and maintains playbooks and system feedback to drive operational excellence.

• 3-5 years of experience in Deal Desk, Deal Operations, Sales Operations, or similar commercial operations role; direct renewal support experience strongly preferred.

• Hands‑on experience with Salesforce CRM, including opportunity management, quoting, and reporting.
• Experience with CPQ (configuring products, pricing, discounts, and approvals) and CLM (contract templates, order forms, and amendments).
• Strong understanding of SaaS commercial constructs (ACV/TCV, term changes, co‑terming, ramps, multi‑year deals, one‑time vs. recurring fees).
• High attention to detail and accuracy in quotes, contracts, and system data.
• Strong analytical and problem‑solving skills; comfortable working with complex deal structures and multiple systems.
• Excellent written and verbal communication skills, with experience supporting Sales or Customer Success teams.

Primary

Location:

Base Pay Range: $103,100 USD - $154,700 USD. Additional US Location(s) Base Pay Range: $87,100 USD - $154,700 USD.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.