Sales and Service Associate

Full‑Time / Part‑time

4770 Willow Road, Pleasanton, CA 94588

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

• Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver an outstanding sales and service experience to all guests and members by ensuring a welcoming, inclusive, and informative experience when they visit, inspiring them to take the next steps in pursuing their fitness goals.
• Support an exceptional new member onboarding experience by providing a friendly greeting/check‑in and prompt attention to their needs, giving them a meaningful sense of belonging.

• Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity.
• Self‑motivated and passionate about helping others with genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve the member community.

• Minimum travel may be required for training purposes and lead generation.

Team members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans, rewarding exceptional service and incentivizing success by aligning pay with contributions.

We offer a comprehensive benefits package that includes paid time off, medical and dental coverage, a 401(k) with match for qualifying positions, a free gym membership, discounts on products and personal training, and access to Employee Resource Groups for community events.

All employees receive a free club membership, Employee Assistance Program (EAP), basic group life and AD&D insurance, and a 401(k) savings plan. Average position hours of 30+ per week qualify for medical, dental, vision, paid time off, and sickness benefits. Pay Range: $17.46 – $17.46 per hour.