Inside Sales & Commercial Operation Specialist

OPM Biosciences is a rapidly expanding cell culture media and CDMO services provider with a strong global footprint. As

the first cell-culture media company publicly traded in China, OPM is now scaling its commercial presence in the United

States, supporting biopharma, cell and gene therapy, vaccine, and biologics scientists with next-generation CHO and

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293 products & services.

We’re seeking a self-starter, motivated, and passionate Inside Sales & Customer Operations Specialist to join our expanding U.S. commercial team in Pleasanton, CA. This role requires a curious, hunter-minded individual who thrives on discovering new opportunities, engaging with customers, and helping them find the best solutions for their bioprocess needs. You’ll play a key role in driving lead generation, nurturing relationships, and supporting post-sales operations as part of OPM’s mission to accelerate the growth of our U.S. cell-culture business.

This position will support customer engagement and account development activities across the entire United States, collaborating closely with regional account executives and business development leaders.

• Drive lead generation through CRM and sales-enablement tools (Sales Navigator, Linked In, Hub Spot, Salesforce).
• Qualify and nurture leads, conduct outbound calls, follow-ups, and customer outreach.
• Proactively hunt for new business opportunities and identify emerging customer needs within target accounts.
• Collaborate with Sr. BD Manager and marketing team to execute targeted campaigns and events.
• Support post-sales activities including PO processing, order tracking, and customer onboarding.
• Maintain accurate CRM data, update opportunities, and support pipeline forecasting.
• Partner with technical sales specialists to align on project needs and account strategy.
• Participate in cross-functional initiatives—marketing, operations, and logistics—to ensure a seamless customer experience.
• Identify and develop opportunities for upselling or transitioning into field sales roles as the business scales.

• B.S. in Biology, Biochemistry, Biotechnology, or related field (M.S. a plus).
• 2-4 years of experience in inside sales, customer success, or post-sales support within life sciences or similar technical environments.
• Familiarity with bioprocessing, cell-culture media, or lab consumables preferred.
• Experience using CRM and sales-enablement tools (Hub Spot, Salesforce, Sales Navigator, Linked In).
• Strong hunter mentality, driven to pursue new leads and exceed targets.
• Excellent written and verbal communication with a curious, adaptable, and collaborative mindset.
• Strong organizational skills and attention to detail in documentation and follow-through.

• Competitive base salary with performance-based incentives.
• Clear career path with opportunities to transition into field sales or technical roles.
• Collaborative, open, and fast-growing team culture with direct mentorship from leadership.
• Exposure to global operations and high-growth bioprocessing markets.
• Employee benefits and on-site perks at our Pleasanton facility.

You’re a proactive communicator who thrives in a fast-paced, startup-style environment. You love building relationships, learning about new bioprocess technologies, and contributing to a team that values openness, creativity, and growth.