Membership Sales Experience Manager

Job Details

Job Location:

Pleasanton, CA 94588
Position Type:
Full Time
Salary Range: $31.80 - $35.95 hourly

Travel Percentage :
None
Job Category:
Sales

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast‑paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort‑style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation.

The Member Experience Manager takes ownership of the membership acquisition process from beginning to end. This position hires, trains, and directs a team of Membership Ambassadors to ensure every new member has a positive buying experience and is warmly welcomed and oriented to the club. The team focuses on and executes best practices to ensure effective member acquisition and member integration.

The Member Experience Manager is responsible for the club achieving its membership goals, fitness sales goals, and assists with Personal Training program presentations. This position will be provided with direct supervision by the General Manager and a dotted‑line reporting relationship to the Vice President of Member Experience. The Member Experience Manager must be highly organized and able to lead a department.

• $31.80 – $35.95 hourly, based on relevant experience to the role, plus bonus
• Full‑time hours
• PTO
• Full benefits package
• 401(k) with dollar‑for‑dollar match up to 4%
• Complimentary club membership
• Discounts on club products and services

• Relationship‑based selling/servicing skills and training/presentation skills
• Word, Excel and PowerPoint basic proficiency
• Budgeting and analysis skills
• Experience with grassroots marketing
• Specific experience in customer engagement and retention is a plus
• 3+ years sales management and leadership experience
• Club and/or hospitality industry experience (high‑end, resort‑style, family‑oriented facilities) preferred
• Excellent written and verbal communication skills; great listening skills
• Skilled and comfortable communicating with people of all ages and speaking in front of groups
• Polished phone skills
• Able to handle multiple and concurrent projects and responsibilities
• Accountable for meeting deadlines
• Workspace is well‑organized and neat
• Able to work with minimal supervision; work ethic and drive to achieve come from within
• Excellent customer service and people skills
• Friendly, outgoing, energetic, enthusiastic, positive, and motivational
• Honest, ethical, principled, and trustworthy
• Creative and resourceful
• Strong leadership skills
• Genuine, sincere interest in helping and developing others
• Skilled at rapport and relationship‑building
• Calm under pressure; maintains composure
• Bachelor’s degree preferred
• First Aid/CPR certification required within 90 days of hire date
• Occasional bending and kneeling, and infrequent lifting of weights up to 50 lbs.
• Frequent standing, walking, reaching
• The noise level is usually moderate to high

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other characteristic protected by federal, state or local law.

For more information about Villa Sport, please visit our website at