Internal Account Manager

Job Description

Quest Diagnostics provides diagnostic information and services that help patients and physicians make important healthcare decisions. The Inside Account Manager is an early-career sales role for someone who is curious, organized, comfortable engaging customers, and motivated to learn healthcare sales.

The Inside Account Manager will grow a defined book of physician-office accounts through outbound prospecting, lead follow-up, account development, and retention. Working closely with field Account Executives and the Commercial Sales Director, this person will identify new opportunities, expand testing within existing accounts, help address customer needs, and maintain disciplined follow-through. The typical book includes smaller accounts generating up to approximately $2,000 in monthly revenue.

This position can be an excellent fit for a recent college graduate or a high-potential candidate with one to three years of customer-facing experience in retail, hospitality, rental car, recruiting, banking, inside sales, or another fast- paced service environment. Prior healthcare or laboratory experience is helpful but not required; structured training will be provided.

Total Earnings (base salary plus uncapped incentive plan): $85,000 - $100,000 / annually

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in- class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part- time or full- time position, some of the benefits offered may include:

• Uncapped Sales Incentive Plan
• Best in Class Commercial New Hire Training
• Commercial
  - Specific Leadership Development Program
• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best- in- class well- being programs
• Annual, no- cost health assessment program Blueprint for Wellness
• healthy MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre- tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy- up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities and so much more!

• Develop and execute a focused sales plan for assigned accounts, using district priorities, account data, and market opportunities to guide activity.
• Build relationships with physician offices and other healthcare customers through telephone, video, email, and occasional in- person visits.
• Generate new business through outbound prospecting, inbound lead follow- up, referrals, and coordinated campaigns with field Account Executives.
• Identify opportunities to expand testing and services within existing accounts by understanding customer needs, ordering patterns, and current utilization.
• Respond to account questions with urgency, coordinate with internal partners, and help resolve issues that could place revenue or customer relationships at risk.
• Use pre- call planning, effective questioning, active listening, clear recommendations, and consistent follow- up to advance opportunities.
• Review account performance, revenue trends, competitive information, and profitability data; translate findings into practical account actions.
• Learn and communicate Quest products, services, connectivity solutions, and the Why Quest value proposition.
• Partner with Account Executives on targeted growth accounts, selected field visits, and coverage of open territories as assigned.
• Maintain accurate activities, contacts, opportunities, and next steps in Salesforce; complete administrative work on time.
• Meet or exceed activity, pipeline, retention, revenue- growth, and other assigned performance expectations.
• Follow all Quest policies, healthcare compliance requirements, and applicable government regulations.

• Bachelor's degree preferred, ideally in business, marketing, communications, life sciences, or a related field; equivalent…