Lead Locksmith Technician

Job Title: Lead Locksmith Technician

Reports To: General Manager or Franchise Owner

The Lead Locksmith Technician position is an integral part of Flylock-East Bay and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high‑paced working environment. The individual must work well as part of the team and independently from the Fly Lock owner. The Lead Locksmith position is a hands‑on technical position geared toward an individual who has a technical mindset.

Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

• Ability to perform emergency work orders, for commercial clients only.
• Ability to install, repair, and maintain Commercial and Residential hardware.
• Safe and Card Access experience is a Huge Plus
• Ability to install, repair, and maintain Access Control Hardware.
• Ability to modify hardware for locks.
• Ability to create and maintain master key systems.
• Residential & Commercial Lock re‑keying/ Perform Pining of locks.
• Ability to interpret a variety of instructions in written, diagram, or schedule form.
• Ability to troubleshoot with a variety of variables in situations.
• Ability to clean, maintain, adjust, calibrate & service equipment used.
• Ability to read operating and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to effectively present information to customers & commercial clients.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to cut keys by code.

• Receive verbal instructions from Management or Clients/Customers.
• Perform small projects as directed by Management.
• Complete and submit paperwork accurately and on time.

• Minimum of 10 years experience in technical hands‑on field experience in locksmithing, access control, door hardware, and other skilled trades.
• Must have C28 license.
• Good relationship‑building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
• Good verbal and communication skills.
• Ability to manage multiple functions at the same time.
• Good organizational skills.
• Able to work with minimal supervision.
• Capable of working effectively as part of a team.
• Able to work safely on ladders.
• Ability to drive in compliance with company vehicle policy.
• Provide a high level of timely & accurate customer service.
• Communicates effectively with the client to determine what services are needed.
• Respond to general inquiries from customers/clients.

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year‑round.

$35.00 - $40.00 per hour