Bilingual Family Navigator
Listed on 2026-08-03
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Social Work
Family Advocacy & Support Services, Mental Health, Community Health -
Healthcare
Family Advocacy & Support Services, Mental Health, Community Health
Turn your experience into a mental health career!
Do you have lived experience supporting a family member or a loved one through mental health challenges, incarceration, reentry, navigating complex systems such as the criminal legal, behavioral health, or social service systems? Do you want to use your lived experience to help other families navigate these challenges?
The Mental Health Association of Alameda County (MHAAC) is a well-established non‑profit organization with long‑term staff that assists and advocates for people with mental illness and their family members through programs including the Family Education Resource Center, the Family Partnership Program, the African American Family Outreach Project, and the Patients' Rights Advocacy Program. Together, these programs assist thousands of people with serious mental illness and their family members every year.
We envision a world without stigma where people with mental health challenges and their family members are free to live their best lives. MHAAC's current budget is around $5 million.
Offer:
- Competitive salary
- Eligible for first pay increase after successful completion of 3‑month introductory period
- Some position eligible for Bilingual Pay Differential for fluency in an Alameda County threshold language
- 100% paid medical and dental coverage for the employee
- 401K Retirement Plan
- Employee Assistance Program (EAP)
- Generous time‑off benefits: 14 paid holidays, including the week between Christmas and New Years Day
- Vacation leave 2 weeks per year, increases to 4 weeks by year 4 of employment
- Mileage reimbursement for work related travel
- Paid volunteer time‑off
- Tuition reimbursement
- On‑the‑job training
The Family Education and Resource Center (FERC) is a family‑centered program that provides free advocacy, support and education to family caregivers of a loved one living with a mental health condition. We support and advocate for the family's wellbeing, assuring that they are not alone in their caregiving experience. We are expanding our services to include supporting family caregivers who have a loved one living with a mental health condition and who is in the reentry transition from jail or prison back into the community.
We serve families from all regions of Alameda County and our office is located in the Pleasanton/Dublin area.
What makes the FERC Reentry Program unique is that all staff members care for a loved one with a mental health condition or Serious Mental Illness (SMI) who has experienced the reentry transition.
FERC programmatic components include: a warmline; education, training, and support for family/caregivers; a resource center; assistance with AB 1424 Historical Information forms; support for the development of family leadership; and collaboration with other BHSA funded programs.
Typical Duties and Responsibilities- Assist families in navigating and linking to support services, public assistance systems, the Alameda County Forensic system, ACCESS and the behavioral health care system, county health care system, legal system, substance use recovery rehabilitation, and other resources.
- Provide strengths‑based individualized support, advocacy, and guidance to individuals and families as they care for their loved one’s reentry. Support clients by phone, virtual meetings, in‑person consultation, attending resource service meetings and service team meetings.
- Participate in reentry outreach. Coordinate and collaborate in outreach events, partner with FERC, AAFOP and community partners (e.g., table at health fairs, other public venues, etc.).
- Help remove obstacles to reentry through coordinating linkages, providing warm connections to services, scheduling appointments, and coordinating other aspects of a family's needed supports to facilitate their loved one’s safe and successful landing in their home and community.
- Facilitate support groups, workshops, educational presentations, and community discussions focused on mental health awareness, reentry, family support, and resource navigation.
- Participate in the Crisis Intervention Training (CIT) for police officers.
- Maintain accurate, timely, and confidential client records, service documentation,…
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