INR Customer Care Representative

Job Title: INR Customer Care Representative (Pleasanton, CA)

As an INR (International Normalized Ratio) Customer Care Representative, you'll play a key role in the Remote INR Testing Program by guiding patients through test result reporting, troubleshooting devices, and ensuring seamless communication with physicians, all while helping patients stay on track with their testing and health goals.

• Handle inbound calls from patients to report and accurately document their INR test results in patient accounts.
• Assist patients with ordering necessary testing supplies to ensure timely care.
• Provide troubleshooting support for patient testing meters, resolving issues efficiently.
• Make outbound calls to notify physicians’ offices of any out-of-range test results, ensuring effective communication.

Availability required Monday–Friday between 5:00 a.m. and 5:00 p.m. PST. Preferred shifts will be considered, but schedules are determined based on business needs.

• 1+ years of experience in customer service; call center experience preferred.
• Strong proficiency in Microsoft Office applications and excellent computer skills.
• Ability to efficiently navigate multiple technical platforms simultaneously while adapting to change.
• High School Diploma or General Education Development (GED).
• Reliable and excellent communicator with keen attention to detail, collaborative mindset, and ability to excel in dynamic, fast‑paced environments.
• Consistently demonstrates patience and empathy in every support interaction, ensuring a positive and seamless experience for all.

The pay range for this position in Pleasanton, CA is $20.00–$31.00 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job‑related knowledge/skills, experience, business needs, geographical location, and internal equity.

Employees are eligible to participate in our comprehensive benefits program, which includes generous PTO, 401(k) with up to 7% match, HSA (with company contribution), stock purchase plan, education reimbursement, and more.

Must reside in or within commuting distance to Pleasanton, CA.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work‑authorized visa now or in the future.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug‑free workplace. We are committed to fostering a culture where all are treated with respect and professionalism. All qualified applicants will receive consideration without regard to race, color, religion, sex, pregnancy, age, nationality, sexual orientation, gender identity or expression, disability, or any other characteristic protected by law. To ensure reasonable accommodations for individuals protected by Section
503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title

I of the Americans with Disabilities Act of 1990, applicants that require accommodation may contact 888‑367‑7223, option5, for assistance.