Senior Customer Adoption Expert

Senior Customer Adoption Expert

Lead the design, development, and implementation of advanced Black Line solutions (especially Matching) to meet complex customer requirements and drive significant business value. Provide expert technical guidance, collaborate with customers and internal teams, and ensure successful deployment and integration of Black Line solutions.

• Design, implement, and integrate advanced technical solutions for customers.
• Resolve highly complex technical issues in a timely manner.
• Collaborate effectively with internal and external stakeholders.
• Mentor and develop junior team members.
• Continuously improve technical knowledge and skills.

• Customer-focused:
  Demonstrate strong commitment to meeting customer needs.
• Problem-solving:
  Identify and resolve highly complex issues efficiently.
• Communication:
  Convey advanced technical information to non-technical audiences.
• Teamwork:
  Collaborate effectively with colleagues and customers.
• Adaptability:
  Adjust to changing priorities and requirements.
• Initiative:
  Proactively identify opportunities for improvement.
• Leadership:
  Guide and mentor junior team members.

• Deep understanding of accounting and financial processes.
• Advanced proficiency in Black Line products and services.
• Extensive experience with ERP systems and integration.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Bachelor’s degree in Computer Science, Information Technology or related field.
• 5–7 years of experience in a similar role.

• On‑job training and mentorship from senior team members.
• Advanced technical workshops and seminars.
• Access to Black Line’s internal knowledge base and resources.
• Leadership and mentorship training programs.
• Online courses and certifications related to Black Line products and services.
• Webinars and virtual training sessions on industry trends and best practices.
• Access to online learning platforms such as Linked In Learning, Coursera, and Udemy.
• Participation in virtual conferences and networking events.
• Advanced leadership and technical training programs.

Black Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

Black Line is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

Salary Range: $ – $. Pay transparency:
Placement within this range depends on factors such as applicant experience, skill set, and geographic location. Black Line also offers short‑term and long‑term incentive programs based on eligibility.