IT Solutions Branch Manager

IT Solutions Branch Manager required in Plettenberg Bay.

A Vacancy for an Internet Service Provider & IT Solutions Branch Manager in Plettenberg Bay.

Must be a dynamic, sales-driven leader and technically proficient that can work under pressure.

Requirements:

• Strong leadership skills.
• Hands‑on technical knowledge.
• Proven sales growth experience.
• Team management expertise.
• Client relationship development.
• Customer service excellence.
• Background in ISP, IT, or telecommunications preferred.

Duties and Responsibilities:

• Leadership & Operations
  • Lead, mentor, and develop staff.
  • Oversee daily branch operations.
  • Manage inventory and equipment.
  • Maintain a safe, compliant work environment.
• Sales Growth & Account Management
  • Achieve revenue targets.
  • Grow key client accounts.
  • Support lead generation and deal closing.
  • Identify upselling opportunities.
  • Monitor market trends for new business.
• Customer Experience & Service
  • Ensure high service standards.
  • Resolve technical issues swiftly.
  • Foster customer‑centric culture.
  • Handle complex escalations.
• Performance & Reporting
  • Track operational, sales, and technical KPIs.
  • Use data to enhance performance.
  • Coordinate marketing initiatives.

Benefits:

• Competitive salary (R20,000+ depending on experience).
• Medical insurance.
• Home internet benefit.
• Career growth opportunities.
• Access to advanced technology.
• Supportive, professional environment.
• Employee discounts on tech products.