Customer Service Specialist

Overview

Job description:

Basic Function Reporting to the Team Lead, Customer Service, the Customer Service Specialist provides support of all elements of the lube order-to-cash process under general supervision to support sales of lubricant products to Company customers.

Job Duties

• Works closely with one or more marketing sales managers to assist them in managing their territories and product lines
• Provides daily customer service to lubricants customers
• Ensures that all price requests are approved by VP-Lubricants prior to being submitted to DIG for entry
• Maintains customer files and all associated records
• Validates current pricing as applicable to Customer Service transactions
• Advises Technical Group of data requests affecting customer specifications
• Communicates with Credit Department for release or hold of orders
• Determines capability of meeting customer special instruction requests and enters and/or updates the information directly into SAP
• Verifies orders meet established shipping guidelines and advises customer if changes are needed
• Validates customer information set up in SAP master data is entered accurate and timely
• Schedules and builds the order, coordinating time and shipment details with terminals and refinery; when necessary, will determine best shipping location for product resourcing needs
• Determines validity of the order, verifying compliance with the master data that governs the transaction
• Manages order changes or cancellations
• Prepares and sends response letters for blanket purchase order acknowledgements
• Tracks all orders to ensure the order and ultimate delivery is made on time and customer is invoiced
• Resolves all post sale inquiries such as pricing, logistics and shipping documentation issues
• Communicates with other departments to ensure customer requirements are met
• Fulfills on-call responsibility on weekly rotation for emergency requests, handling the call to resolution and completing an on-call report the next business day
• Follows all applicable ISO 9000 processes to ensure company's financial and operational, safety, quality, and integrity requirements are met

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

A minimum of one year of experience in sales administration is preferred.

A minimum of a High School Diploma or equivalent is required. A Bachelors Degree in marketing or business administration is preferred.

Strong organizational skills; adept at time management and multi-tasking. Proficient with MS Office Products and applicable mainframe applications (e.g. SAP). Good interpersonal skills and ability to effectively communicate with others, both written and verbal communication; advanced reading and writing skills with the ability to perform intermediate mathematical calculations.

Office based with up to 5% travel by land and air required. Subject to all weather and varying road conditions. This job posting is to fill an existing vacancy within our organization. Our hiring process incorporates AI tools to assist in the recruitment process. This role is based out of our Plymouth Meeting, PA office.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Paid Time-Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

We are committed to fostering a supportive and inclusive work environment. Benefit eligibility is governed by official plan documents. For more details visit Total Rewards.

Job conditions require sitting, talking or hearing, making visual inspections, making precise finger and hand movements, reaching or grasping, perceiving color differences. Job conditions may require standing, walking, twisting, stooping, crouching, kneeling, lifting and/or carrying up to 10 lbs, pushing and/or pulling up to 10 lbs, and climbing up to 3 ft.

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. These values influence our decisions,…