Cisco Webex UCC​/CCUC Engineer

Cisco Webex UCC/CCUC Engineer

Client in Plymouth Meeting, PA, seeking a Cisco Webex UCC/CCUC Engineer to join their team in a contract to hire capacity.

• Design, deploy, configure, and maintain Polycom, Cisco Unified Communications systems, including CUCM (Cisco Unified Communications Manager), Cisco Contract Center, Cisco Webex, and Voice Recording.
• Manage and support Cisco voice gateways, session border controllers (SBCs), and IP telephony endpoints (phones, video devices).
• Implement and troubleshoot VoIP protocols: SIP, H.323, MGCP, SCCP.
• Monitor UC system performance, perform capacity planning, and maintain high availability.
• Perform software upgrades, patches, and backups of UC systems.
• Provide L2/L3 support for UC incidents, escalations, and change management.
• Integrate UC with other infrastructure (Active Directory, DNS, Certificates, Network).
• Work closely with network, security, and operations teams to ensure QoS, redundancy, and security of voice traffic.
• Develop and maintain documentation: dial plans, call flow diagrams, run-books, and procedures.
• Provide training and support to users and junior engineers.
• Participate in UC-related projects: migrations, voice-data convergence, UC-cloud integration, etc.

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or equivalent work experience.
• Minimum 7 years of hands-on experience with Polycom, Cisco UC technologies (CUCM, UCCX, Webex, voice recording, etc.).
• Strong knowledge of VoIP protocols: SIP, H.323, MGCP, SCCP.
• Experience with Cisco voice gateways, SBCs, and integrated dial-plan design.
• Solid understanding of networking (routing, switching) and how it applies to voice (QoS, VLAN, NAT).
• Experience with clustering, redundancy, and fault tolerance in UC infrastructure.
• Proficiency in UC system monitoring and troubleshooting tools (e.g. RTMT, logs).
• Certifications preferred: CCNP Collaboration or equivalent.
• Good communication skills (English), documentation and planning abilities.
• Ability to work with cross-functional teams, escalate issues, and manage projects.