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IT Support Technical Support

End-User Experience Transformation Lead

Job in Plymouth Meeting, Montgomery County, Pennsylvania, 19462, USA
Listing for: Soni
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading tech consultancy is looking for a Service Desk Transformation Lead in Plymouth Meeting, PA. This role involves redesigning end-user support and implementing modern IT practices without relying solely on Service Now. The ideal candidate will have over 10 years in End User Computing and experience in transforming service functions. Responsibilities include establishing KPIs, mentoring teams, and ensuring alignment with security practices.

This position promotes a modern workplace approach and offers a chance to significantly impact customer support and employee experience.
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