Director of Maintenance

Job Summary

The Director of Maintenance Operations is responsible for overseeing the physical assets, general maintenance repairs, apartment make‑readies, developing and implementing preventive maintenance, and construction or rehabilitation projects for multiple apartment communities. The candidate must be a self‑starter, able to manage multiple complex projects and tasks simultaneously and influence, train on systems procedures and develop relationships at all organizational levels.

• Understand and commit team members to Management Standards. Ensure personal leadership is focused first on people and mission.
• Build strong teamwork throughout operations and between Management and support functions. Engage all employees from a servant leadership perspective and model expected work ethic.
• Responsible for providing leadership, supervision, and direction to all maintenance staff, including maintenance technicians, porters, and housekeepers.
• Responsible for implementing policies, standards, and procedures relating to the overall maintenance and upkeep of the properties.
• Responsible for hiring, including interviewing, hiring, training, and directing the work of the employee(s).
• Collaborate with operations and executive leadership to develop training programs for all Maintenance staff, incorporating impactful training methodology, change management, and process improvement solutions.
• Provide specialized training and guidance to all maintenance employees as required.
• Manages new hire training and development in the maintenance department and tracking and maintaining files on the completed training.
• Measure progress and effectiveness of training through capturing feedback and gathering data through observation and testing.
• Conducts periodic performance evaluations for new hires and annual evaluations for all maintenance staff under their portfolio.
• Responsible for supervising maintenance staff at their respective building(s), providing guidance in understanding and adhering to Company policies, standards and procedures.
• Coordinate with the Community Manager and HR in safety meetings and monitor staff in adherence to the company safety protocols to prevent work‑related injuries.
• Maintains safety logs for training meetings for all topics and each project.
• Reports all work‑related injuries within 24 hours of occurrence, investigates injuries and submits all needed documents to the Community Manager, Regional Manager, and HR.
• Will work with the Asset Manager and Regional Director of Operations to review financial statements on the Year to Date expenses and expenditure patterns and better forecast budget amounts.
• Will conduct a semi‑monthly meeting with the Regional, Manager and Maintenance Supervisor to review property goals and issues.
• Perform building inspections and create checklists for the maintenance team to include with their routine work.
• Manage property goals, standards, and compliance by inspecting unit turns for painting, flooring, appliance, hardware, and system needs to confirm status, quality check, completion, and turn times.
• Recognize any mechanical, structural, electrical, safety, or operational concerns at select properties and be able to create a standard for remediation.
• Coordinate the vendors needed for performing these tasks to ensure we comply with our company policy on unit turnover.
• Responsible for and in conjunction with the Property Manager, managing all maintenance‑related and capital improvement activities, ensuring that the maintenance budget is managed effectively.
• Responsible for monitoring turnovers, general maintenance, repairs, maintaining fire systems, grounds upkeep, pool upkeep, and overall upkeep of the property.
• Responsible for developing scopes of work for small improvements/services and seeking out qualified contractors to bid for the work.
• Developing and maintaining relationships with vendors, negotiating to price, collaborating on the approved vendor list, keeping vendor list updated, and publishing the list for the properties.
• Responsible for maintaining the required property uniform and ensuring a professional…