Switchboard Operator

* Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.

* Handles emergency calls in a timely and effective manner in a fast-paced environment.

* Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.

* Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.

* Revises on-call schedules for Clinical and Ancillary Departments.

* Updates communications database.

* Maintains STAT log, pager log and key log.

* Issues and receives communication devices when requested.

* Control lockset keys as required.

* Performs other work-related tasks and activities as assigned or requested by manager.

* Ability to read, write and communicate in English

* High School diploma or GED

* Acute hearing and demonstrable ability to speak English clearly

* Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).

* Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)