Service Project Manager - Advanced Imaging; Plymouth, MN

Service Project Manager – Advanced Imaging (Plymouth, MN)

Support production operations by driving process improvements, equipment validation, troubleshooting, and continuous improvement initiatives that enhance quality, efficiency, and manufacturing performance.

Your role:
Lead Hyper Vue console installations from start to finish, including site-readiness validation, scheduling, field service engineer coordination, milestone tracking, and project completion. Own the installation plan to ensure equipment delivery, cabling, calibration, clinical validation, and customer sign-off are executed in sequence. Transition the Spectra Wave installation process from current project-tracking tools into Service Max as the standard Philips service management platform.

Ensure work orders, site data, asset records, and project documentation are complete and accurate throughout the migration. Establish installation project management within Service Max while maintaining data quality and process consistency. The role focuses on implementation and adoption rather than long-term system administration. Serve as the central coordination point between field service engineers, the Bedford manufacturing site, commercial teams, SPS Parts, and customer facilities.

Proactively resolve site-readiness, equipment, and scheduling issues to prevent customer-facing delays and reduce cross-functional handoffs. Support field service capacity planning by monitoring installation forecasts, identifying resource constraints, and ensuring engineers are assigned and prepared before dispatch. Help align installation demand with available service resources.

You’re the right fit if:
You have 3+ years of experience in field service project management, installation coordination, or technical project management within a medical device, healthcare technology, or other regulated environment. Experience coordinating multi-site equipment installations with hospital or clinical facilities is strongly preferred. Your skills include installation scheduling, site-readiness coordination, documentation within field service management platforms (such as Service Max or similar), cross-functional coordination across manufacturing, logistics, field engineering, and customer-facing teams, and structured project tracking in a fast-paced environment.

Bonus: experience supporting hospital and clinical equipment installations. You have a Bachelor’s degree in Engineering, Business, Health Sciences, or a related field. PMP or a comparable project management certification is highly desired. You are a hands-on coordinator who can manage multiple concurrent installation projects, communicate effectively with hospital facility managers and clinical staff, proactively resolve scheduling and site-readiness conflicts.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. Limited travel (10%).

We believe that we are better together than apart. For our office-based teams, this means working in‑person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an onsite role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose.…