Customer Service Representative

Court Street Animal Hospital is seeking an exceptional Client Service Representative to join our amazing front desk team!

Client Service Representative (CSR) will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. They’re patient, empathetic, passionately communicative, and they have a love to genuinely help people and their pets. The CSR ensures excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

• Receive and place calls to clients for the purpose of scheduling
• Prioritize multiple tasks in a calm, organized manner
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc
• Assist all clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, and scheduling all future appointments
• Utilize hospital computer systems to document medical records and communicate with clients and teammates
• Manage the financial needs of the hospital by maintaining accurate balances through a collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
• Excellent customer service skills and an exceptional level of communication in a professional manner
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services/procedures
• Maintain a positive attitude in all interactions with clients, pets, and other teammates
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect

• Utilizing standard office/business equipment
• Knowledge of veterinary medical terminology and procedures
• Flexible schedule, including some weekend and holiday shifts
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Must possess strong verbal and written communication skills, good judgment, and the ability to manage stressful situations

• Proficient computer skills and ability to learn veterinary practice management software
• Detail-oriented
• Ability to handle stressful situations
• Must be organized and display strong communication skills
• 401(k)
• Health Savings Account
• Paid time off
• Eligible for periodic bonus
• Compensation $ per hour, based on experience

Are you an organized pet lover who thrives on delivering exceptional client experience? We want to hear from you!

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified Linked In profiles or emails ending in
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site:
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at  Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with…