Automotive Service Advisor

Plymouth, United States | Posted on 09/11/2026

The average Service Advisor checks customers in and out.

Thebest Service Advisors build lifelong relationships.

Ifyou're passionate about delivering an exceptional customer experience, enjoy helping people, and thrive in a fast-paced environment where every day is different, we want to meet you.

We'relooking for professionals who believe customer service isn't just part of thejob—it's the reason for the job.

Thisisn't just another advisor position.

It'san opportunity to build a career with a dealership that invests in its people,rewards performance, and believes great employees deserve great opportunities.

• You genuinely enjoy helping people.
• You communicate with confidence and professionalism.
• Youthrive under pressure and stay organized.
• Youdon't wait to be told what to do—you take initiative.
• You understand that honesty builds trust and trust builds lifelong customers.
• Yousee every interaction as an opportunity to exceed expectations.
• You believe details matter because customer experience matters.

• Welcome every customer with professionalism and enthusiasm.
• Listenfirst. Recommend second.
• Clearly explain vehicle maintenance and repair recommendations.
• Keep customers informed through proactive communication.
• Coordinate repairs with technicians and the parts department.
• Deliver vehicles on time while creating an outstanding ownership experience.
• Buildlong-term customer relationships that keep people coming back.

• High Customer Satisfaction Scores
• Strong Customer Retention
• Exceptional Communication
• Consistent Maintenance Recommendation Acceptance
• Repeat Customers Who Ask for You by Name

• Peoplewho love solving problems.
• Peoplewho care about customers.
• Peoplewho enjoy learning.
• Peoplewho embrace accountability.
• Peoplewho take pride in doing things the right way.
• Ifyou're motivated by growth, teamwork, and making a difference every day, you’llfeel right at home.

We’renot looking for someone to simply write repair orders.

We’relooking for someone who wants to become the most trusted person our customers meet.

Ifyou’re ready to build a career—not just take another job—we'd love to have aconfidential conversation.

The Colonial Automotive Group has
15 locations throughout the Metropolitan Boston, South Shore and Central Mass area.
We offer tremendous personal growth opportunities, excellent compensation and benefit packages aswell as a supportive and entrepreneurial environment. We are a progressive organization with a focus on e-commerce and digital marketing, as well as traditional marketing and we promote an award-winning customer focused salesand service experience. Our service and parts department is award-winning andrecord setting, both in volume and customer satisfaction.

• Havea minimum of 2 years service advisor dealership experience
• Have familiarity with the Ford / Lincoln franchises
• Haveability in many aspects of fixed operations including warranty, customer payand internal RO and work control, dispatch, technician interaction, business growth, customer relations etc.
• Workwith BDC personnel and technicians.
• Work closely with all dealership personnel to ensure inventory health, customer experience and dealership CSI remains high.
• Possess the ability to work with staff to ensure that all operational guidelines are adhered to.
• Be familiar with Auto Mate DMS (Beneficial, but not required) as well as basic knowledge of Microsoft Office applications.
• Have excellent problem-solving skills in customer facing situations.

• Competitive salary plus performance incentives