Deposit Operations – Account Processing Manager

Rockland Trust is a full service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact. With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank.

Our long standing philosophy—Where Each Relationship Matters®—guides how we work with our customers, colleagues and communities every day. At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation and work life balance. We are deeply committed to community involvement, financial education and creating a workplace where individuals can build meaningful, long term careers.

The Deposit Operations – Account Processing Manager is a key leadership position responsible for leading the daily operations of the Account Processing department. This role ensures the accurate and timely servicing of deposit accounts while driving operational excellence, regulatory compliance, process improvements and exceptional support for our branches and business partners. The ideal candidate is a collaborative leader with a passion for developing employees, improving processes and solving operational challenges.

Working closely with leaders across the organization, this position offers the opportunity to influence operational strategy, enhance the customer experience and play an important role in the continued success of Deposit Operations.

• Oversee maintenance of existing accounts, including but not limited to title changes, product type changes, account status changes, address updates, overdraft links, combined statement, confidential accounts, employee, officer and director accounts, opt in and opt out to Reg E, deceased customers and legal documentation.
• Ensure all account processing tasks are completed accurately and timely in accordance with the Account Matrix.
• Supervise daily online account opening processing.
• Monitor online account opening for fraudulent activity and elevate as necessary.
• Responsible for quality control and creating district exceptions for all branches and business units.
• Monitor document management queues and recommend or submit software updates as needed.
• Ensure all deposit account documentation is scanned into the FCM system timely and accurately.
• Coordinate weekly schedules to ensure balanced workload distribution and daily task completion.
• Oversee the processing of CD interest checks and IRA distributions.
• Handle escalated operational and balancing issues, including out-of-balance conditions.
• Review and approve internal DDA and GL accounts.
• Monitor daily cold+ reports and work with vendors to resolve discrepancies.
• Review and prepare daily and monthly reconciliations for upper management and finance.
• Train other business units on CD and IRA processing.
• Oversee robot implementation with the RPA team.
• Oversee the UIR–unposted transactions for CD and IRA are processed timely and accurately.
• Oversee the interest rate exceptions and approvals.
• Calculate, approve and process interest adjustments.
• Review and approve OTE’s for staff.
• Process correspondence on a daily basis.

• Ensure full compliance with all federal and state banking regulations.
• Oversee processing of IRS C‑Notices, B‑Notices, Non‑Resident Alien Recertifications and Beneficial Ownership requirements.
• Ensure CD and IRA accounts are maintained in compliance with industry regulations.
• Develop CD and IRA training materials for new or changed regulations.
• Conduct a CD and IRA training session for the branches.
• Oversee processing of IRA distributions, contributions, transfers, rollovers, beneficiary updates and interest adjustments.
• Ensure all federal and state reporting is completed accurately and timely.
• Resolve year‑end tax…