Practice Manager - Dual Site - Falmouth & Plymouth, MA Falmouth, Massac

Practice Manager - Dual Site Experience Required - Falmouth & Plymouth, MA

Falmouth, Massachusetts and Plymouth, Massachusetts, United States

At Convenient

MD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

As a dual‑site Practice Manager at our Falmouth & Plymouth urgent‑care clinics, you will play a pivotal role in the day‑to‑day operational efficiency of the clinic while contributing to its long‑term strategic goals. The ideal candidate will possess a strong background in healthcare administration, financial management, and team leadership.

This is the perfect opportunity for someone who is looking for a company where their work is valued and recognized by leadership. If you are skilled in relationship building, are a strong people‑manager, and thrive in a fast‑paced role where you’re balancing multiple responsibilities at one time, we encourage you to apply!

• Operational Management: Oversee and optimize daily clinic operations to ensure efficient and effective patient care.
  • Efficiently manage and lead scheduling operations, ensuring optimal resource and staff utilization.
  • Collaborate with providers and support staff to maintain a high standard of patient service.
  • Enforce clinic policies and procedures to ensure compliance with regulatory standards.
  • Act as point of contact for patient feedback, working with the Medical Leadership team to address concerns.
  • Place and manage orders for supplies, equipment, and other required materials in a timely and cost‑effective manner.
  • Coordinate with the finance department to track supplies expenses and ensure adherence to the budget.
• Dual Site Management: Manage staffing, scheduling, inventory, and operational workflows across both Falmouth and Plymouth locations.
  • Monitor performance metrics at each site, identify gaps or inefficiencies, and implement solutions to ensure smooth consistency.
• Team Leadership: Recruit, train, supervise, and engage clinic staff, fostering a positive, collaborative, and supportive work environment.
  • Conduct performance evaluations and provide ongoing feedback to enhance staff development.
  • Foster teamwork and effective communication among all clinic team members.
• Strategic Planning: Collaborate with Regional Leadership (Director of Operations & Medical Director) to develop and execute strategic initiatives.
  • Analyze market trends and competitive landscape to identify growth opportunities.
  • Implement strategies to enhance clinic market presence and community engagement.
• Quality Assurance: Monitor and maintain compliance with quality standards, regulatory requirements, and accreditation criteria.
  • Implement quality improvement initiatives to enhance patient outcomes and satisfaction.
• Communication and
  
  Collaboration:
  
  Partner with your District Director and corporate resources to ensure effective communication and goal alignment.

• Exceptional people manager and team leader: 3 years of demonstrated success in leading, mentoring, and growing teams.
  • Dual‑site leadership experience preferred!
• Experience in similar roles: Demonstrated skills in medical practice management, human resources, and data analysis.
• Driven and self‑motivated: Ability to work independently, with initiative and enthusiasm to drive results.
• Effective communicator (written and verbal) and cross‑collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization.
• Knowledge of healthcare or adjacent industry: Familiarity with medical billing systems, basic coding, and terminology.
• Technically savvy: Experience with Microsoft Office (SharePoint, Word, Excel).
• Availability: Work Monday‑Friday with rotating on‑call for weekends and flexibility to support clinic openings and closings.

• Degree in health management, health administration, nursing, business administration, or related…