Patient Financial & Insurance Benefits Specialist

Join the Front Line of Patient Financial Care at Ophthalmic Consultants of Boston 👁️ 💼 Patient Financial & Insurance Benefits Specialist

Are you confident discussing insurance, skilled at navigating surgical authorizations, and passionate about helping patients understand their financial responsibility? We’re looking for a knowledgeable, patient-focused professional who thrives in a fast-paced environment and isn’t afraid of high call volumes or complex insurance scenarios.

This isn’t just a billing role — it’s a critical position that ensures patients feel informed, prepared, and supported before their visit or surgery.

You’ll serve as a key liaison between patients and insurance carriers, ensuring clarity, accuracy, and timely collections.

• Verify and interpret deductibles, copays, coinsurance, and out-of-pocket maximums

• Secure prior authorizations for surgical and specialty procedures

• Confirm eligibility and surgical claim coverage directly with insurance carriers

• Provide accurate cost estimates for visits, procedures, and surgeries

• Clearly explain insurance benefits and projected out-of-pocket expenses

• Set confident, professional expectations regarding payment due at time of service

• Discuss outstanding balances and collect payments

• Assist patients with billing statements and claim questions

• Manage high volumes of insurance claims and daily inbound/outbound calls

• Accurately document benefit verifications and patient communications

• Support front desk and billing operations in a high-demand setting

• 3–5 years of experience in medical billing, insurance verification, or healthcare financial counseling

• Proven experience securing surgical prior authorizations

• Strong knowledge of surgical claims and insurance coverage policies

• Confidence in discussing out-of-pocket costs and collecting payments

• Ability to multitask and pivot quickly in a high-volume call center environment

• Exceptional attention to detail and organization

• Professional, empathetic communication skills for sensitive financial conversations

At OCB, we believe financial clarity is part of outstanding patient care. You’ll join a collaborative team that values accuracy, professionalism, and compassion — all while making a real impact on the patient experience.

If you’re ready to bring confidence, clarity, and expertise to a vital healthcare role, we’d love to meet you.

Apply today and help patients see clearly — financially and clinically.