Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* Under general supervision of the Supervisor or Regional Manager of Central Check-In Operations, the Associate Patient Care Coordinator professionally greets and performs any necessary health screening for all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed.

Completes appointment check-in to inform clinical unit of patient's arrival. Collects expected payments for visit and outstanding balances.

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* Schedule:

** Monday - Friday, 8:30am - 5pm

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* Location:

** 2 TECHNOLOGY DRIVE BOURNE, MA 02532

May have to float to other local practices in the area if needed to provide coverage.

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* Primary Responsibilities:

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* + Completes check-in process including general health screening procedures to notify clinical unit patients who have arrived and directs patients according to service line customer service standards

+ Identify patients with incomplete registrations and may update info; calls Central Registration Office or scans insurance card as needed for follow up by Central Registration

+ Ensure patients are registered with the correct accounts. Verifies and updates demographic and insurance information. Ensure all patients have completed and signed registration, NPP non-covered services waiver forms and any other applicable forms as required for compliance or billing purposes

+ Utilizes health plan or vendor specific web sites to verify insurance eligibility

+ Identifies patients with workers' compensation and motor vehicle accident-related injuries. May create a shell account and refer these patients to Medical Billing (ILR Team) for completion of registration

+ Reviews completed documentation for workers' compensation and motor vehicle related injuries and scans of information into medical records

+ Ensure patients have appropriate referrals and signed waivers if necessary. May enter referral information into Epic system

+ Collects payments, co-payments, and past due balances and posts payments to appropriate account and date of service

+ Completes end of day cash processing reconciliation by balancing daily deposit with Resolute user batch, completes all cash related forms and makes daily deposit at drop safe. Adheres to all established cash receipts policies and procedures

+ Will perform daily business office cashier functions assigned for business needs including:

+ Receives funds from users in practice areas. Counts money to verify cash receipts

+ Research and resolves problems with transactions and balances. Reconciles daily practice collections to the Daily Collection Repost (DCR)

+ Prepares daily bank deposits for the practice and transports the deposit to the Garda drop safe with either security or building services escort

+ Balances cash and receipts. Prepares and provides cash receipts with required reconciliation and tally documents. Maintains ongoing daily and monthly area statistics. Reports and documents may include user batch report and a copy of the DCR

+ Runs and/or reviews end of day reports and identify any variances. Follows up with user for corrections. Tracks errors and losses to ensure accuracy and identify fraudulent activity or theft. Communicate with area supervisors or end users when expected collections are not received or whenever an error is discovered. Interacts with cash receipt departments to resolve any discrepancies or answer questions related to the DCR or cash processes

+ Posts payments (e.g. petty cash checks). Researches any discrepancies between posted balances and deposits (e.g. bank discrepancy/variances). Adjusts into Epic's Resolute as needed. Works with Billing Operation staff to resolve Resolute posting errors

+ Ensures change is available daily for department users. Prepares daily change banks for department users. Separates banks from daily deposit to ensure bank's availability for next day's collection and performs periodic confirmation counts on department cash change backs. Places coin orders as needed through Bank of America to ensure availability of change on site

+ Provides regular feedback and individual training to site staff regarding cash handling and end-of-day deposit procedures

+ Maintains and routinely updates the required cash handling forms. Keeps…