Practice Assistant II – Infectious Disease and Behavioral Health

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met
• Performs check in, registration, scheduling, and verification of demographic information and fiscal data utilizing a computer system
• Collects co-payments following standards for co-payment processing
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs
• Obtains and enters referrals
• Monitors and supports patients and visitors entering and leaving the practice
• Facilitates timely flow and proactively solves flow issues
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery
• Other responsibilities may include check out, schedules necessary follow up appointments, provides patient with relevant educational materials

• High School diploma or GED required
• Certificate 1 Medical Admin Assistant Cert preferred
• 1-3 years related work experience required
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
• 1-3 years experience in a healthcare or service/hospitality environment

Demonstrates strong patient interaction skills, ensuring courteous and respectful service while managing patient flow and communication effectively. Proficient in utilizing computer systems for scheduling, registration, and data management in a healthcare environment.

• Patient Care Coordination
• Appointment Scheduling
• Medical Administration
• Computer System Proficiency
• Healthcare Experience

• Check In
• Registration
• Scheduling
• Demographic Verification
• Co-Payment Processing
• Referral Management
• Data Entry

• Customer Service
• Communication
• Problem Solving
• Courtesy
• Respect

• High School Diploma
• GED
• Medical Admin Assistant Certificate

• Healthcare
• Patient Flow
• Service Delivery
• Hospitality Environment

• Web-Based Applications
• Microsoft Office
• Outlook
• Word
• Excel
• Power Point
• Access