Housekeeping Supervisor

Position Type: Full-Time, Hourly / Non-Exempt

Compensation: $26.00 - 30.14 per hour based on experience

General:
The ideal candidate must display effective listening and communication skills, initiative, the ability to work independently or as part of a team, and the capacity to lead by example. This individual must exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, they must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through.

We expect our team members to approach their work with passion, enthusiasm, and a strong commitment to customer satisfaction while championing, embracing, and living our company values.

Integrity

We are honest, genuine, and transparent. We show up with humility and earn confidence through consistent, thoughtful follow-through.

Empathy

We lead with warmth, respect, and genuine care for others, enabling us to build authentic, trust-based relationships.

We set high standards and strive for constant improvement. We embrace feedback, execute thoughtfully, and evolve intentionally.

Additional Information:

To apply for this position, you must be legally authorized to work in the United States. Upon hire, Section 1 of the Form I-9 must be completed no later than the first day of employment, and Section 2 must be completed within three (3) business days of your first day of employment.

Essential Functions of the Job:

• Regular attendance and timely reporting to work, ready to begin the scheduled shift.
• Ability to work flexible schedules (including weekends, nights, and holidays) to meet hotel and guest needs.
• Communicating effectively, both verbally and in writing, maintaining an appropriate tone, professional attitude, and welcoming body language.
• Ability to understand and follow operational instructions as directed by a supervisor or manager.
• Commitment to working safely. All employees must follow company safety policies and procedures as a condition of employment.
• Performing the job duties as described.

Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. If you believe you require an accommodation, please speak with your supervisor, General Manager, and they will in turn engage the off-property HR team.

Expectations of all Employees:

• Be polite, courteous, and helpful to all guests and coworkers, maintaining a positive, solution-oriented attitude and a high level of professionalism consistent with company values.
• Acknowledge guests promptly with a smile and a friendly greeting; attend to guest needs efficiently.
• Comply with all company and hotel policies and procedures, including the Employee Handbook, Conduct Policy, and Safety Policies.
• Maintain strict compliance with guest privacy and data security standards.
• Report all on-the-job injuries to a supervisor or the Manager on Duty immediately, regardless of how minor the injury may seem.
• Act as a safety and security agent by identifying and promptly reporting potential risks to guests and/or employees to management.
• Arrive to work on time in accordance with the attendance policy, wearing the appropriate and approved work attire/uniform, maintaining a neat and professional appearance.
• Complete work in a timely manner and meet established productivity standards.
• Keep the work area clean, safe, and well-organized.
• Demonstrate a collaborative team attitude, working together effectively to accomplish tasks, including supporting other operational areas when needed.
• Accurately record all hours worked. Seek approval from management prior to working any overtime (including clocking in early or staying beyond a scheduled shift).
• Perform additional duties as assigned.

Job Duties (add specific job duties):

• Lead and manage the department in the absence of the Executive Housekeeper/Rooms Division Manager, including training new hires, coaching, leading by example, and providing positive and constructive performance feedback.
• Inspect guest rooms and public areas daily to ensure total compliance with department standards and guest expectations (e.g., verifying daily vacant rooms to ensure exact visual and cleanliness standards are met for a perfect "First Impression"—checking drapes, beds, dust skirts, furnishings, linens, toiletries, flooring, and keeping hallways clear of equipment or debris).
• Assist staff directly in cleaning and maintaining the hotel…