Technician Specialist

* Configure, install, maintain, and trouble shoot printers, scanners, electronics, and other peripheral devices in local and wide area networks.

* Configure, install, maintain, and trouble shoot PC Workstations including application installation and debugging, network client installation and maintenance.

* Assist with network management and monitoring.

* Install, relocate, replace, troubleshoot and maintain VoIP telephones

* Assist in supporting and maintaining mobile/cell phones and other handheld computing devices

* Performs daily operational tasks including maintaining problem / solution documentation

* Prepares and maintains written documentation and inventory of all systems devices.

* Regularly takes part in technical training

* On-call, and weekend work are required.

* Attends departmental and user meetings as required.

* May provide coordination of small tasks involving more than one end user computing staff member, primarily related to Move/Add/Change (MAC) or construction related scopes of work.

* Performs other work related duties as assigned or requested.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital's commitment to CARES: compassion, accountability, respect, excellence and service.

Associate in Science with major in Information Systems, Engineering, or equivalent combination of education and work related experience.

* One or both of the following certifications:

CompTIA IT Fundamentals or CompTIA A

or

Microsoft Technology Associate (MTA) Windows Operating System Fundamentals

or equivalent combination of education and work related experience

* Minimum of three (3) years hands on experience as a Computer Technician supporting data related computing services requirements, and at least one year supporting voice (VOIP) related requirements

* Experience with the installation and use of computer application software focusing on Microsoft products such as Windows Operating Systems and Office (Word, Excel, Access, PowerPoint, Visio) required.

* Three (3) years experience in a multi-platform environment supporting its networking infrastructure, operating systems and protocols.

* Proven problem solving and analytical skills including identifying and resolving computer and peripheral setup, trouble shooting, and component failure.

* Demonstrated ability to work effectively with limited supervision.

* Proven interpersonal relation skills.

* Valid Massachusetts drivers license for automobiles.

* Ability to read, write, and communicate in English