Technology Specialist

Map Academy is actively seeking a Technology Specialist to join our incredible team. This full-time position focuses on keeping the technology our students and staff depend on working and available, including the student Chromebook fleet, staff laptops, classroom displays, and printing, and on resolving the everyday issues that matter a great deal to the people who encounter them. Ideal candidate has hands-on experience troubleshooting and repairing devices and enjoys being the person who gets things working again.

School-based experience is ideal, but candidates with relevant experience in similar settings are encouraged to apply. First and foremost, we’re looking for someone with strong communication and organizational skills, the patience to help colleagues with a wide range of comfort with technology, and the ability to build relationships, work independently, and as part of a collaborative team. Until now, this work has been carried by our co-directors and other senior leaders, in addition to their own roles.

We are hiring for it because it matters too much to keep fitting into the margins of someone else’s day. Our first priority is the day-to-day support described above, and that is what this role is. We are also a school with real opportunity in educational technology, and if you bring genuine instructional technology experience alongside the hands-on skills, we want to hear from you.

We would scope the role and the salary accordingly. Fantastic opportunity to join our mission-driven, growing team. Competitive salary based on experience & extensive benefits package. Regular school day schedule with additional flexible hours depending on building needs, which may include some early mornings, evenings and school breaks. Candidates must have a valid driver’s license and comply with a CORI and fingerprint-supported background check.

Candidates with diverse lived experiences and identities are particularly encouraged to apply.

Map Academy encourages applicants from all cultures, races, colors, religions, sexes, national origins, ages, disability statuses, sexual orientations and gender identities. We particularly welcome applications from African American and Latinx persons. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment.

Student Device Management

• Prepare, configure, and assign Chromebooks for student use
• Troubleshoot student devices that will not power on, will not charge, or will not hold a wifi connection
• Maintain and repair Chromebook charging stations and carts
• Collect, inventory, service, and redistribute the student device fleet at the start and end of each school year
• Repair or coordinate repair of cracked screens and other damaged devices
• Support student login and account access issues; escalate what cannot be resolved directly
• Keep an accurate record of which device is assigned to which student

Staff Device Support — Hardware and First-Line Troubleshooting

• Set up laptops for new staff, including printer connections and standard applications
• Diagnose and resolve hardware issues such as cracked screens, failing chargers, damaged ports, and battery problems
• Manage the device repair pipeline, including tracking devices sent out for service
• Run and troubleshoot software updates across the applications staff use daily (macOS, Zoom, Slack, and our other core systems), using administrator credentials where authorized
• Resolve application launch and login problems that keep staff from getting into the tools they need
• Maintain a small loaner pool so staff are not without a working device
• Exercise care and discretion when working on staff and student devices, which may contain sensitive information

Printing and Copying

• Install and connect printers for staff across all studios
• Replace toner and maintain adequate toner supply
• Clear paper jams and resolve printers that are not responding
• Coordinate service calls with the copier vendor

Classroom and Building AV

• Troubleshoot classroom televisions that will not power on, are stuck, or are not displaying
• Support screen mirroring, casting, and HDMI connections between laptops and…