Associate - Operations

Operations Associate

This role is responsible for processing import orders for retail customers (heavily focused on Walmart Global) and distributors. The position involves tracking shipments from inception through delivery, managing order‑to‑cash flow, preparing quotes, inputting sales orders, creating purchase orders to the factory, providing the factory with a detailed workbook and production requirements, ensuring timely shipping, reviewing terms, managing testing, and communicating regularly with customers.

• Manage the tracking and processing of import orders for retail customers and distributors
• Responsible for order–to–cash process flow
• Prepare quotes and provide specification information: dimensions, weight, cubic meters
• Input sales orders and create purchase orders to factory for import orders
• Provide factory with detailed workbook and production requirements
• Responsible for tracking progression of orders to meet shipping deadlines
• Review terms for each customer and understand document presentation requirements
• Understand customer testing requirements and approval process
• Communicate on a regular basis with customers
• Other duties as required
• Prepare and distribute regular reports documenting activities, events and action items (Ex: Walmart Retail Link)

• Education:
  
  Bachelor’s Degree in Business or equivalent experience
• Experience:
  
  One (1) year of experience in sales order processing or import logistics
• Communication
  
  Skills:
  
  Effective oral, written, and interpersonal communication skills to interact with associates at all levels, vendors, and customers
• English language skills:
  Able to read, write, speak and comprehend English
• Math skills:
  Able to add, subtract, multiply and divide
• Computer skills:
  Advanced computer skills with proficiency in Microsoft Excel and other Microsoft Office software
• Work Environment:
  General office environment

• Experience processing orders for major retailers
• Working knowledge of Oracle, ERP, and EDI systems

• Medical
• Vision
• Life Insurance
• Short term & Long‑term disability
• Supplemental life insurance
• Flexible Spending Accounts

All applicants must be at least 18 years old and legally authorized to work in the United States on a permanent basis.

Cool Gear offers equal opportunities for everyone. All employees shall be treated according to their abilities and qualifications in every employment decision, including hiring, advancement, compensation benefits, training, lay‑offs, and termination. Discrimination or harassment on the basis of gender, ethnicity, skin color, age, sexual orientation, religion, nationality, disability, pregnancy or family responsibilities is prohibited. Cool Gear supports and respects the protection of internationally proclaimed human rights.

We do not tolerate child labor or any form of modern slavery, including forced, bonded or compulsory labor, physical or psychological punishment or human trafficking.