Guest Service Supervisor

Overview

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.

Global Partners LP has been delivering energy to communities for over 90 years. We serve with an integrated network of businesses and support communities through initiatives like Global

GLO and charitable work. We are excited for the next 90 years and welcome passionate people who want to contribute to our company’s future.

• Supervise employees to ensure they perform all duties implemented by management.
• Coach employees by giving constructive feedback to help perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale in accordance with corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash disposal).
• Ensure 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• Must be available to work flexible hours that may include day, nights, weekends and/or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for the position.
• Must have reliable transportation and a valid driver’s license.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (e.g., cooler, outside).

• High School Diploma or GED

Pay Range: $18.89 - $22.33

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience, knowledge, skills, abilities and geographic location. The company reserves the right to modify base salary at any time, including for reasons related to performance, department/team performance and market factors.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don’t check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace diversity and do not discriminate on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at .

* Disclaimer:
At Global Partners, we do not use lie detector tests for any employment decisions and comply with applicable laws. In Massachusetts, lie detector tests are illegal as a condition of employment.