Branch Manager IV Plymouth Branch

Ensures a consistent world class customer experience through cultivating a customer centric retail environment focused on identifying and providing team based solutions for customers financial needs. Accountable for partnering with and referring business to all lines of business partners including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management and Investments. Fosters and nurtures a climate of teamwork and actively participates in cross-functional projects and respond to Internal Business Partners in an efficient and courteous manner.

Cultivates sales opportunities through networking, relationship building, digital networking and outside sales calls. Participates in local events and is highly visible within the community. Acts as an ambassador of the bank actively promoting the bank through CRA activities and community involvement. Becomes an active member of a key business non-profit organization in your market area.

• Sets the sales and service standards in the branch and ensures that employees are trained and motivated toward achieving the standards using a needs based consultative sales approach. Meets or exceeds all customer experience, sales, and financial goals through employee skills and results coaching.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
• Takes responsibility for ensuring that the customer consistently receives a World Class Customer Experience with every branch staff interaction whether in person, over the phone or through digital channels.
• Effective independent outside networking and calling skills and strong ability to network and generate referrals through existing clients as well as leveraging traditional and digital networking opportunities such as BNI, Chamber, Linked In, etc.
• Working with Assistant Manager where applicable as well as branch staff, is ultimately responsible for maintaining the operational integrity of the branch. Ensures proper controls are maintained over all branch operational processes and regulatory requirements including Security, Compliance, and Retail Banking Policy & Procedures.
• Communicates new and/or changes to policies and procedures to branch staff and effective manages controllable income and expense against budget.
• Actively demonstrates technology and self-service channels with new and existing customers promoting ATM, online banking and mobile banking alternatives.
• Proficiently demonstrates and actively fosters a 'High Tech, High Touch' environment with the branch team promoting the banks technology and self-service channels.
• Proactively identifies, reports and resolves customer issues to ensure a positive customer experience from the identification of a customer issue through resolution and actively promotes programs that solidify the customer relationship.
• Selects and develops quality employees. Develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools. Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff.
• Demonstrates our core values and ensures the delivery of our core customer promises. Respects, promotes, and values diversity and works within a flexible, six or seven day work week as customer needs dictate.
• Display a high level of professionalism, adhere to dress code policy, treat all people with dignity and respect, and perform in an ethical manner in all transactions and interactions.
• Assumes additional responsibilities as assigned by Senior Management.

Consistently rank in top third of overall profitability/contribution for existing retail branch locations.

• Ability to maintain operational integrity in the most complex retail banking environments.
• Identifies, recruits, hires and motivates appropriate staff needed to consistently deliver our value propositions as well as financial results.
• Exceptional ability to break into new markets and build brand awareness and a strong book of business in de novo markets where applicable.
• Manage and grow existing branch locations designated as Business Hub with extensive existing books of business for consumer and business households.
• Outstanding independent outbound calling skills with an emphasis on prospect calling, ability to be a true advisor to a large existing base of businesses, and proven ability to network within a dense business community and build a strong book of business.
• Established Community Leader or strong COI contacts and demonstrated ability to develop a robust business referral network.
• Understands the unique and dynamic competitive marketplace of a Business Hub or De Novo location adopting to the environment to maximize our value proposition.
• Applicants must have a genuine true desire to work with customers and staff in a…