Residential Support Staff

Job Title:

Residential Support Staff

Location:

Plymouth, MA 02360
Position Type:
Part Time
Pay Rate: $17.00-$20.00 per hour
FLSA Classification:
Non-Exempt

Plymouth Area Coalition for the Homeless provides critical support to families and individuals experiencing homelessness in the Plymouth community. Our mission is to offer safe shelter, case management, and re-housing services that empower participants to achieve stability and self‑sufficiency. We are committed to compassionate, person‑centered care and strong partnerships with local resources to make a lasting impact.

The Residential Support Staff is responsible for daily interactions with shelter residents, ensuring the smooth operation, safety, and security of the facility. This role fosters a supportive and welcoming environment for all clients, responding to emergencies as needed and contributing to the overall success of the Coalition’s programs.

• Ensure safety and security of residents and facility
• Enforce shelter rules and program policies
• Conduct client intakes and prepare rooms
• Respond to emergencies and provide crisis support
• Monitor security systems and facility areas
• Document client observations and concerns
• Maintain client privacy and professional boundaries
• Perform shift tasks and other duties as assigned

• High School Diploma or equivalent
• Strong written and verbal communication skills; accurate and timely documentation essential
• Microsoft Office proficiency
• Demonstrated reliability and commitment to the mission of the Plymouth Area Coalition for the Homeless

• Post‑high school education or experience in a residential setting
• Experience working with homeless or low‑income populations

• Strong communication and organizational skills
• Ability to manage multiple responsibilities in a fast‑paced environment
• Knowledge of shelter operations, safety, and security protocols

• Part Time - 8 Hour Shifts (Flexible)
• Shelter operates 7 days per week
• Weekday, evening, and weekend openings
• Rotating on‑call schedule

• In‑person work
• Ability to sit or stand for extended periods
• Regular use of computer, phone, and office equipment

• Health insurance
• Dental insurance
• 403(b) retirement plan
• Employee assistance program

Make a real difference in the Plymouth community. Help families transition to stability while working alongside a compassionate, dedicated team.

Plymouth Area Coalition for the Homeless is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.