Triage Coordinator

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REGULAR FULL TIME HOURLY Coordinator Plymouth, MA, US

Salary Range: $55,000.00 To $60,000.00 Annually

Triage Coordinator - Plymouth

Father Bill’s Place & Main Spring House

Father Bill’s & Main Spring is committed to ending and preventing homelessness in Southern Massachusetts with programs that provide emergency and permanent housing and help people obtain skills, jobs, housing, and services. We help people who are struggling with homelessness or are at risk of homelessness to achieve self-sufficiency.

Father Bill’s & Main Spring is a growing and dynamic social service agency with expertise in emergency and permanent housing, job training and placement, and prevention services for individuals and families in need. Over the next five years, our strategic focus includes an increase in affordable, permanent supportive housing, a more efficient model of care for families experiencing homelessness, commitment to an enhanced delivery model to reduce the need for shelter, and improved community relations to achieve these goals.

Our staff are thoughtful and caring individuals who share our passion for these ideals and creative approaches to helping people improve their lives.

We offer a generous benefits package and a comprehensive orientation and training program, as well as ample opportunities for advancement for qualified individuals who show a commitment to our Mission.

This individual will play a leadership role in helping to shape a new Triage team in the Plymouth region. The intent of Triage is to reduce and end homelessness more rapidly than traditional shelter. Triage involves immediate assessment of all individuals seeking shelter, diverting them to alternative options or working toward their rapid exit to housing or treatment whenever possible.

The coordinator will oversee day-to-day operations of the Triage team. This position will report to the Plymouth Stabilization Manager. This role will also help lead a cultural shift and change in operations toward innovative Triage programming in the Plymouth region. This position directly supervises the Re-Housing case manager, Outreach worker, and Winter Shelter Support Staff. This position is full-time, flexible hours, primarily afternoon/evening with some weekends and overnights required.

Bachelor’s Degree and/or 3-5 years of increasing responsibility within a non-profit organization; 2+ years prior supervisory experience is required.

• Shelter Operations:
  Ensure smooth daily operations at each Winter shelter site. Ensure the safety and security of the guests, staff, and shelter site are met with adequate staffing and supervision. Monitor staffing needs and minimize use of overtime. Be prepared to de-escalate crisis situations and support staff in de-briefing difficult situations. Coordinate with the Plymouth Taskforce to End Homelessness for Winter Shelter needs related to volunteers, and site-specific issues.
• Triage Management:
  Provide oversight of the prevention, diversion, re-housing, and outreach work in the Plymouth/Wareham region. Work with the Stabilization Manager to review activities and the staff’s work with guests and implementation of model changes. Help to Identify and implement changes in services that promote Triage goals and programming.
• Supervision:
  Hire, train, supervise, guide, and support the Triage staff. Provide individual and team supervision. Supervise and advise the Stabilization Manager in any issues or challenges related to staff. Address personnel issues in collaboration with Human Resources and other staff.
• Client recordkeeping:
  E…