Customer Service Representative

About the Role

We're seeking detail-oriented Customer Service Representatives to support a high-volume healthcare contact center. You'll handle inbound member and provider calls, answer questions about prior authorization and general pharmacy benefits, and accurately document each interaction across multiple systems. This is an excellent opportunity to gain industry training, grow into higher-level roles, and build a long-term career within pharmacy benefit services.

What You'll Do

+ Handle high-volume inbound calls (approximately 50-100 calls/day, depending on complexity), plus follow-up calls as needed

+ Answer questions related to prior authorization, benefits, and other general inquiries-maintaining confidentiality at all times

+ Accurately enter and update information across multiple systems and tools

+ Adhere to quality and accuracy metrics and follow standard operating procedures

+ Provide empathetic, professional customer service while problem-solving in real time

+ Collaborate with team leads and participate actively in training, coaching, and performance improvement

What We're Looking For (Minimum Qualifications)

+ 1+ year of recent high-volume call center experience (within the last 2-3 years)

+ Stable work history (at least 1 year tenure per role; "jumpy" resumes are not approved)

+ Typing speed of 30+ WPM

+ Comfortable navigating multiple computer systems and documenting thoroughly

+ Strong attention to detail, accuracy, and customer focus

+ Willingness to work within a 7-day schedule window (5 a.m.

-10 p.m.), including potential weekends/holidays as assigned

Nice to Have (Preferred)

+ Healthcare, medical, or pharmacy benefit experience

+ Pharmacy Technician certification

+ Bilingual (please specify language)

Training & Performance Expectations

+ 4-week paid training (Mon-Fri, 8:00 a.m.

-4:30 p.m.); participation is critical

+ You'll complete 4 tests during training; an average score of 90% is required to complete training successfully

+ Shift bid occurs at the end of training and is based on performance (test scores/points)

+ Expect mandatory overtime in January and February due to seasonal call volume

Why This Role is a Great Career Move

+ Extensive industry training in pharmacy benefit management

+ Clear pathways for advancement-including promotion to Tier 2 Agent (increased pay)

+ Opportunity to convert to full-time (typically 8-9 months) based on performance and business need

+ Long-term growth beyond CSR into areas like Quality, Client Administration, Workforce & Reporting, Claims, PA, IT, Training, and Management

+ Once converted to FTE, employees typically gain access to tuition reimbursement, quarterly bonuses, and discounts (e.g., travel, theme parks, movies)

Work Environment

You'll join a high-performance, growth-oriented team with many contractors successfully converting to permanent roles and moving up quickly. Expect a supportive culture that values accuracy, customer experience, and continuous learning.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Final date to receive applications

This position is anticipated to close on Feb 23, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of…