Healthcare Call Center Representative

Customer Service Representative (Healthcare)
Location: Plymouth, MI (Onsite)

Schedule: Flexible availability required between 5:00 AM - 10:00 PM
. Shifts are assigned based on performance.

Are you passionate about helping people and delivering exceptional service? As a Customer Service Representative
, you'll be the friendly, knowledgeable voice that customers rely on. This is your chance to join a supportive team, grow your skills, and make a real difference every day.

• Handle inbound and occasional follow-up calls in a fast-paced call center environment.
• Answer questions about prior authorizations, general inquiries, and confidential information.
• Accurately enter and update customer information across multiple systems.
• Deliver top-notch customer service with professionalism and attention to detail.
• Manage 50-100 calls per day, depending on complexity.
• Use various programs to track and document customer interactions.

• Experience: 1+ year of recent high-volume call center experience (within the last 2-3 years).
• Skills:
• Strong customer service and multitasking abilities.
• Typing speed of at least 30 WPM
  .
• Comfort navigating multiple computer systems.

• Call center experience
• Data entry accuracy
• Computer proficiency

Entry Level

Contract to Hire position based out of Plymouth, MI.

Pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully onsite position in Plymouth, MI.

This position is anticipated to close on Feb 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.