ONSITE CALL CENTER REP In Plymouth, MI

Job Overview

TEKsystems is hiring CALL CENTER REPS for a large healthcare system in Plymouth, MI. The role is Contract to Hire and based on site in Plymouth, MI.

Send your most updated resume to if you have 4+ years of call center experience, no more than four jobs in the last two years, can commute to 48170, and can start work in May 2026.

The Customer Service Representative (CSR) plays a key role in supporting members, providers, and other stakeholders by delivering high‑quality service in a fast‑paced environment. The role involves responding to inbound inquiries, researching member and provider information, and accurately documenting all interactions while maintaining strict confidentiality and compliance standards.

• Handle high‑volume inbound calls from members, pharmacies, providers, and partners, addressing questions related to prescription benefits, prior authorizations, eligibility, and general plan information.
• Conduct follow‑up outbound calls as needed to provide updates, clarify information, or resolve outstanding issues, ensuring each caller receives an excellent customer experience.
• Respond to questions involving confidential or sensitive information, following HIPAA and internal compliance guidelines at all times, and accurately documenting all call details in multiple internal systems.
• Navigate and utilize multiple software platforms simultaneously, including benefit tools, authorization systems, member databases, and communication logs, while meeting and exceeding performance metrics such as call quality, accuracy, productivity, customer satisfaction, and adherence to schedule.
• Manage a daily workload of approximately 80‑100 calls per day, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries.
• Collaborate with internal departments to escalate or resolve complex cases when needed, demonstrating strong attention to detail and ensuring all information captured is complete, accurate, and compliant.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

$21.00 per hour.

Benefits eligibility and lengths of employment may vary. Benefits are subject to change and may depend on specific elections, plans, or program terms.

The Final date to receive applications is anticipated to close on March 24, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.