ONSITE CALL CENTER REP In Plymouth, MI

Job Description

TEKsystems is looking to hire several Call Center Reps for a large healthcare system in Plymouth, MI.

• 4+ years of call center experience.
• No more than 4 jobs in the last 2 years.
• Can commute to 48170.
• Can start work May 2026.

Send your updated resume to  Interviews are first‑come, first‑serve and being held this week.

• The Customer Service Representative (CSR) plays a key role in supporting members, providers, and other stakeholders by delivering high‑quality service in a fast‑paced environment. This role involves responding to inbound inquiries, researching member and provider information, and accurately documenting all interactions while maintaining strict confidentiality and compliance standards.
• Handle high‑volume inbound calls from members, pharmacies, providers, and other partners, actively addressing questions related to prescription benefits, prior authorizations, eligibility, and general plan information.
• Conduct follow‑up outbound calls as needed to provide updates, clarify information, or resolve outstanding issues, providing clear, empathetic, and professional communication, ensuring each caller receives an excellent customer experience.
• Respond to questions involving confidential or sensitive information, following HIPAA and internal compliance guidelines at all times, accurately documenting all call details in multiple internal systems, ensuring complete and precise data entry.
• Navigate and utilize multiple software platforms simultaneously, including benefit tools, authorization systems, member databases, and communication logs, as well as meet and exceed performance metrics, including call quality, accuracy, productivity, customer satisfaction, and adherence to schedule.
• Manage a daily workload of approximately 80‑100 calls per day, depending on call complexity and case‑by‑case research requirements, troubleshooting issues related to prior authorization status, medication coverage, formulary questions, and pharmacy claim inquiries.
• Collaborate with internal departments to escalate or resolve complex cases when needed, demonstrating strong attention to detail, ensuring all information captured is complete, accurate, and compliant.

Contract to Hire position based out of Plymouth, MI. Fully onsite.

Pay range: $21.00–$21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
  
  Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Mar 24, 2026.

TEKsystems is an equal opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.