More jobs:
Customer Service Representative
Job in
Plymouth, Wayne County, Michigan, 48170, USA
Listed on 2026-08-25
Listing for:
TEKsystems
Full Time
position Listed on 2026-08-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual
Job Description & How to Apply Below
Location:
Plymouth, MI
Pay: $21.00/hour
Employment Type:
6-Month Contract-to-Hire
Position Overview
We are seeking Customer Service Representatives to join a growing healthcare call center team. In this role, you will handle inbound customer calls, answer questions regarding prior authorizations and healthcare benefits, and provide exceptional customer service while accurately documenting information across multiple systems.
This is an excellent opportunity for candidates with recent call center experience who are looking for long-term career growth in the healthcare industry.
Key Responsibilities
+ Handle high-volume inbound customer service calls in a call center environment.
+ Answer questions regarding prior authorizations, healthcare services, and general account inquiries.
+ Accurately enter and update customer information in multiple systems.
+ Conduct follow-up calls when necessary.
+ Maintain confidentiality while handling sensitive customer information.
+ Navigate multiple software applications simultaneously during customer interactions.
+ Meet quality, accuracy, and productivity expectations.
+ Provide professional, empathetic, and solution-oriented customer service.
+ Process and document interactions accurately and efficiently.
Required Qualifications
+ Minimum of 1 year of recent high-volume call center experience within the last 2-3 years.
+ Stable work history with demonstrated job tenure.
+ Strong customer service and communication skills.
+ Ability to type at least 30 words per minute.
+ Strong computer navigation and data-entry skills.
+ Ability to multitask across multiple systems while speaking with customers.
+ High attention to detail and commitment to accuracy.
+ Ability to work in a fast-paced, metrics-driven environment.
Preferred Qualifications
+ Healthcare, medical, pharmacy, insurance, or benefits-related customer service experience.
+ Pharmacy Technician Certification.
+ Bilingual (English/Spanish).
+ Experience working with confidential or regulated information.
+
Experience with CRM systems and data entry platforms.
Schedule & Training Training Schedule
+ Monday-Friday
+ 10:00 AM - 6:30 PM EST
+ 4 weeks of paid training
Successful completion of training is required. Participants will complete assessments throughout training and are expected to maintain strong performance and engagement.
Work Schedule
Candidates must be available to work within the following operating hours:
+ 7 days per week
+ Between 5:00 AM and 10:00 PM
Employees will receive a set schedule within these hours.
Shift assignments are determined through a shift bid process based on training performance and assessment scores.
Mandatory overtime is required during January and February.
Career Growth Opportunities
This organization is known for promoting from within and providing opportunities for long-term career advancement.
Potential career paths include:
+ Tier II Customer Service Representative
+ Quality Assurance
+ Client Administration
+ Workforce Management & Reporting
+ Claims Operations
+ Training & Development
+ Team Lead
+ Supervisor
+ Management Roles
What We're Looking For
We're seeking dependable, customer-focused professionals who thrive in a fast-paced environment and are committed to providing exceptional service. Candidates who are comfortable handling a high volume of calls, learning new systems, and maintaining accuracy under pressure will be successful in this role.
Location:
Plymouth, MI
Pay Rate: $21.00/hour
Employment Type:
6-Month Contract-to-Hire
Industry: Healthcare Customer Service
Schedule:
Assigned schedule within operating hours of 5:00 AM-10:00 PM, 7 days per week
Job Type & Location
This is a Contract to Hire position based out of Plymouth, MI.
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Plymouth,MI.
Final date to receive applications
This position is anticipated to close on Sep 4, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a…
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