Customer Service Representative

Customer Service Representative Location

Plymouth, MI

Schedule

Candidates must have availability 7 days a week between 7:00 AM and 10:00 PM and be able to work five 8-hour shifts per week based on business needs.

Position Overview

We are seeking customer-focused professionals to join a fast-paced call center environment. In this role, you will handle high-volume inbound calls and occasional follow-up calls, assisting customers with prior authorization inquiries, general account questions, and confidential information. Success in this position requires strong communication skills, attention to detail, and the ability to accurately navigate multiple systems while maintaining excellent customer service.

Responsibilities

+ Handle inbound customer calls and follow-up communications.

+ Answer questions regarding prior authorizations and general inquiries.

+ Accurately enter and update customer information across multiple systems.

+ Maintain confidentiality while handling sensitive customer information.

+ Provide exceptional customer service and professional communication.

+ Document customer interactions and ensure accurate recordkeeping.

+ Meet quality and accuracy standards in a high-volume call center environment.

+ Manage approximately 50 to 100 calls per day, depending on call complexity.

Required Qualifications

+ Minimum 1 year of recent high-volume call center experience within the last 2 to 3 years.

+ Strong customer service skills and attention to detail.

+ Basic computer proficiency and ability to navigate multiple systems simultaneously.

+ Typing speed of at least 30 WPM.

+ Stable work history with at least 1 year of tenure in previous roles.

+ Professional communication and problem-solving skills.

Preferred Skills

+ Call Center Experience

+ Customer Service Experience

+ Data Entry

+ Computer Literacy

+ Multitasking in a fast-paced environment

Assessment Requirements

Candidates must successfully complete:

+ Typing Test (One Space Version - 1 Minute):
Minimum 30 WPM

+ Call Center Telephone Skills Assessment: 75% or higher

Interview Questions

Be prepared to discuss:

+ A time you used multiple computer systems during a customer call.

+ How you learned a new CRM or data entry system.

+ How you maintain accuracy while entering information in a fast-paced call center environment using multiple systems.

Experience Level: Entry Level to Early Career

If you have recent call center experience, strong customer service skills, and thrive in a fast-paced environment, we encourage you to apply.

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Final date to receive applications

This position is anticipated to close on Sep 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

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