Customer Service Representative

Training schedule:
Monday-Friday, 10:00 AM - 6:30 PM EST.

Schedule:

Must be available within operating hours of 5:00 AM - 10:00 PM, 7 days per week (assigned schedule)

Are you passionate about helping people and delivering exceptional customer service? We are seeking Customer Service Representatives to join a growing healthcare support team. This role is ideal for individuals who thrive in a fast-paced call center environment, enjoy helping customers solve problems, and can maintain accuracy while navigating multiple computer systems.

This position offers extensive training, growth opportunities, and a clear career path into advanced roles and leadership positions.

• Handle inbound customer calls and occasional follow-up calls regarding healthcare and pharmacy-related questions.
• Assist customers with prior authorization inquiries, general benefit questions, and account-related concerns.
• Accurately document customer interactions and update information across multiple systems.
• Navigate several applications and databases while speaking with customers.
• Research customer concerns and provide timely, accurate resolutions.
• Maintain confidentiality when handling sensitive healthcare information.
• Meet quality, accuracy, and productivity goals in a high-volume call center environment.
• Deliver outstanding customer service while managing between 50-100 calls per day, depending on call complexity.

• Minimum 1 year of recent high-volume call center experience.
• Strong customer service and problem-solving skills.
• Ability to work efficiently in a fast-paced environment.
• Strong computer skills and confidence navigating multiple programs simultaneously.
• Typing speed of at least 30 WPM.
• Excellent attention to detail and data entry accuracy.
• Stable work history with solid job tenure.
• High School Diploma or GED required.

• Healthcare, medical, pharmacy, or insurance industry experience.
• Pharmacy Technician Certification.
• Bilingual language skills.
• Experience working with CRM, customer service, or healthcare systems.

• Four weeks of paid training.
• Training schedule:
  Monday-Friday, 10:00 AM - 6:30 PM EST.
• Performance-based shift selection following training.
• Extensive healthcare and pharmacy benefits management industry training.
• Opportunities for advancement into Tier 2 and other specialized departments.

This Organization Is Known For Promoting From Within And Offering Long-term Career Growth. Employees Have Successfully Advanced Into Positions Such As

• Team Lead
• Supervisor
• Trainer
• Quality Analyst
• Workforce & Reporting
• Client Administration
• Claims and other operational departments

• Professional call center environment.
• Team-oriented culture focused on employee development and success.
• Performance-driven workplace with clear advancement opportunities.
• Mandatory overtime during peak periods, especially January and February.
• Strong emphasis on training participation, quality, and continuous improvement.

• Career advancement and internal promotion opportunities.
• Professional healthcare industry experience.
• Opportunity to grow into higher-level customer service and leadership positions.
• Contract-to-hire potential with long-term stability.
• Additional employee perks and benefits available upon permanent hire.
• Ongoing training, development, and skill-building opportunities.

#central priority
2026

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite…