Customer Service Representative
Job in
Plymouth, Wayne County, Michigan, 48170, USA
Listed on 2026-10-05
Listing for:
Express Employment Professionals - Cincinnati East
Full Time
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Account Manager, Customer Success Management
Job Description & How to Apply Below
Plymouth, MI | Monday-Friday | 8:00 AM - 5:00 PM | Contract-to-Hire
Are you a customer-focused professional who thrives in a fast-paced manufacturing environment? We're seeking a Customer Service Representative to serve as the primary point of contact for key customer accounts and ensure exceptional service every step of the way.
What You'll Do:- Manage customer orders, pricing, deliveries, and schedule changes
- Serve as the main contact for assigned accounts
- Resolve issues involving pricing, shipping, packaging, credits, claims, and deliveries
- Support quote requests and order processing workflows
- Coordinate with sales teams to ensure customer satisfaction
- Interface with customer websites and account portals
- Assist with account analytics and performance tracking
- Strong Microsoft Word, Excel, and Outlook skills
- Excellent communication and customer service abilities
- Highly organized and able to manage multiple priorities
- Comfortable working in a fast-paced, high-energy environment
- Manufacturing or industrial industry knowledge preferred
- Strong analytical and problem-solving skills
- Team player willing to support other customer service functions as needed
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