Dealer manager

To create joy and ignite Michiganders’ Impossible Dreams.

At orsa, our commitments start with our purpose and are guided by our vibrantly lived values.

We walk together toward strategic ends, galvanized by regenerative leadership and a growth orientation which moves us toward our human potential, so that we can support Michiganders in shaping the life they desire.

The dealer experience manager serves as the primary relationship owner and strategic liaison between orsa and independent automotive dealerships across Michigan’s indirect auto lending market. This role drives sustainable loan origination volume while safeguarding portfolio quality through proactive risk management, compliance advocacy, and data-driven performance analysis. The dealer experience manager ensures mutually beneficial, compliant, and high-performing dealer partnerships by balancing growth strategies with disciplined adherence to underwriting guidelines and regulatory standards.

This position has a minimum annual rate of $82,300
, but your offer amount may be increased with relevant work experience and transferable skills.

As an impact-driven team, our work is collaborative and dynamic. This role, like all positions at orsa, will be counted on to perform a variety of tasks as directed by leadership. Some of the core deliverables for this role are:

• Identify, prospect, and onboard new dealership partners within target geographic regions. Focus on quality over quantity to ensure alignment with our values.
• Serve as the primary strategic liaison for existing dealer partners. Conduct regular business reviews, resolve complex issues promptly, and identify opportunities to deepen the partnership.
• Collaborate with internal departments and external partners to streamline the deal flow process, reduce turnaround times, resolve funding delays or compliance issues and enhance the experience for both dealers and members.
• Drive loan origination volume to meet or exceed organizational targets by collaborating with dealers and executives on growth strategies. Simultaneously ensure funding efficiency and portfolio quality standards are maintained to support the credit union’s long-term financial objectives.
• Monitor local market conditions, competitor offerings, and industry trends to advise dealers on how orsa credit union can best serve member needs.
• Act as a Subject Matter Expert (SME) on orsa credit union products and underwriting guidelines. Provide ongoing training to dealer F&I managers and staff to ensure accurate application submission and compliance.
• Monitor dealer-specific performance indicators (KPIs) including look-to-book ratios, delinquency rates, charge-offs, efficiency metrics, and contract defects. Proactively analyze this data to strategize growth opportunities while mitigating industry risk, addressing structural dealer fraud, and ensuring overall portfolio quality.
• Ensure all interactions and agreements strictly adhere to federal, state, and internal regulatory requirements, promoting fair lending practices and data privacy.
• Perform other duties as directed by leadership.

As an organization focused on creating belonging, we appreciate that outstanding team members have different roads to excellence. Therefore, we don’t compromise on capability but are capability but use qualifications as guidelines. Typically, we’d expect a great dealer experience manager to have built capabilities through experiences that would include a minimum of:

• Education: High school diploma or equivalent.
• Work Experience: Minimum 3 years of indirect auto finance or B2B sales, including a proven track record of entering the role with an established book of business or strong existing relationships with key dealership decision-makers in Michigan.
• Industry
  
  Experience:
  
  Extensive knowledge of the automotive retail industry.

• Education: Bachelor’s degree in Business, Finance, or Marketing.

The outcome of experience is our priority, so proficiency will be evaluated over means of acquiring it. Necessary…